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mgt 3320 practice test 1

One of the first factors that increased the importance of human resource management was the _________ ________ _________ Act
1964 Civil Rights
The human resource function in organizations today:

has grown into the role of _______________ _____________

strategic partner
A large computer chip manufacturer has just hired another firm to perform its applicant background checks. Which of the following is likely part of this process?


A small restaurant is concerned about increasing worker productivity and tries to better structure its jobs to maximize output and service delivery. The restaurant is likely using some of the principles discussed in:

_____________ __________

scientific management
Early research determining that individual and group behavior was important to organizations involved the:

_______________ ________________

Hawthorne Studies
The basic notion of the human relations movement was that:

__________________ employees would work harder for the company

In the 1930s and 1940s, units within a company that dealt with employees’ behavioral challenges and issues were called:

________________ _____________

personnel departments
During the 1950s and 1960s, all of the following developed within the field of human resource management EXCEPT:

the human resource management function was recognized as being critically important to ________________________ success

The 1964 Civil Rights Act made it illegal for corporate managers to make decisions based on all of the following EXCEPT


_____________ ____________ include all individuals who gain knowledge and utilize the information effectively to enhance the organization.
Knowledge workers
A human resource management system integrates which of the following functions?

1. ________________
2. ________________
3. ________________
4. other fundamental organizational functions

finance, operations, marketing
All of the following researchers contributed to the early growth of the human resource function EXCEPT:

Thomas ____________

Which of the following is NOT one of the four basic goals of the human resource management function as discussed in the text?

helping the ______________ economy

Which of the following activities MOST directly relates to the basic HRM goal of facilitating organizational competitiveness?

developing a _______________ ________________ to HRM that satisfies goals and objectives

strategic perspective
Genevieve, a human resource staff member, has the task of investigating employee complaints about civil rights violations at work. Which of the goals of HR management is Genevieve working on?

complying with ___________ and ___________ obligations

legal, social
Adam is a project manager in the human resources department of Intel, the U.S. semiconductor manufacturer. Adam says, “I work on issues ranging from dependent care to work/life benefits. I work with employees to better understand their needs and to help design programs for them.” Which of the fundamental goals of HR management is Adam working on?

promoting individual ____________ and __________________

growth, development
Which of the following would typically be considered a staff, rather than a line, manager?

____________ ______________ manager

human resource
HR activities are typically carried out by:

both ________ and _________ managers

line, staff
The goals of human resource management typically include all of the following activities EXCEPT:

overseeing ______________ reporting as part of the sarbanes-okley act

The managers who are directly involved in creating goods and service are known as:

chief executive _____________

Who would typically have responsibility for carrying out human resource activities in a small, independent business?

the ______________ or the ______________ __________

owner, general manager
Which of the following is NOT a specific requirement for being a successful human resource manager?

a _________ in human resource management

A ______________ ________________ involves the set of expectations about the exchanges that occur between employees and employers.
psychological contract
A sporting goods retail company hires another firm to manage all of its payroll functions. This process is known as:


As the human resource field becomes more professional, more HR managers are acquiring the Human Resource Certification Institute (HRCI) credential. Which organization was instrumental in establishing that credential?

the _______________ for ________________ ________________ management

society, human resource
The modern term used to describe the management of people is:

_______________ _______________ ______________

human resource management
Both the military and its suppliers became more interested person-job matching during:

________ _________ ___

World War II
The HRCI offers several certifications, including all of the following EXCEPT the


The widespread use of _____________ ________________ has affected how HR systems are delivered.
electronic technology
Following the requirements of the American Disabilities Act falls under which particular goals of HR?

complying with _____________ and ____________ obligations

legal, social

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