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MGT 3370 Test #1

Burger King decided to add breakfast to its hours of operation in order to increase its customers. This was an attempt to improve the organization’s:
Effectiveness
Laura runs a sales and expense report at the end of each work day? Which management function is she performing?
Controlling
John wants his salespeople to use Salesforce.com to improve their sales? Which challenge is he trying to manage?
Information Technology
Donielle supervises the food assembly line workers. What type of manager is she?
First-line manager
CEO, Gary Kelly sets the direction and strategy for Southwest Airlines. What type of managerial role is he performing?
Interpersonal
George is developing a new employee schedule for his lawncare service due to the increase in business during the summer. While doing this, George is involved in organizing.
True
Tom, a restaurant general manager, carefully watches his restaurant costs by reusing some items that in the past were immediately thrown away. Tom is an example of a(n) _____ manager.
Efficient
New York Times columnist Thomas Friedman noted that globalization has leveled the competitive playing fields between industrial and emerging-market countries. This phenomenon proposes that ____.
The world is flat
Robert is a district manager who oversees several store managers in a national chain of restaurants. Robert reports directly to the vice president of stores and marketing, a member of top management. Robert is a middle manager.
True
Don works diligently to accomplish the company goals in an efficient and effective manner, utilizing his employees through planning, organizing, leading, and controlling company resources. Don is ___.
Managing
Greg, a supervisor, is known by his managers to be sharp in his decisions and has a good track record of meeting his goals. Greg is a(n) ____ manager.
Effective
To help maintain a competitive advantage, the emphasis for most companies is on _____.
Production efficiency
At ABC Manufacturing, employees work together to achieve the company goals and purposes. This describes ___.
An organization
The owners of a local restaurant routinely try to develop new menu items and seek better ways of helping their customers; this is an example of ___.
Innovation
ABC Manufacturing employs some of the top professionals in its field, and because of their skills and experience, ABC is highly efficient and outperforms its competitors. ABC Manufacturing has a(n) ____ over its competition.
Competitive Advantage
When building a new residential development or mall, a national real estate organization typically does not remove many trees, basing its decision on the belief that natural resources are limited, and we need to not compromise the ability of future generations to meet their own needs. This management philosophy is known as ___.
Sustainability
When Paul, a new restaurant owner, is determining which products to offer on his menu, he is involved in the management function of planning.
True
A national sales organization has implemented a sets of training courses on its intranet, with a link that allows employees to find and share answers to questions that arise with customers. A system that allows the sharing of knowledge and information throughout an organization is known as ___.
Knowledge Management
The vice president of human resources for a national electronics retailer is meeting with employees of several stores to present information to workers that their stores are closing and how the company will help employees in the future. This task is part of a(n) _______ role.
Disseminator
Greg, a supervisor, is known by his managers to be sharp in his decisions and has a good track record of meeting his goals; Greg is a(n) ____ manager.
Effective
Being a manager can be one of the greatest avenues to a meaningful life, particularly if the manager ____.
Is working within a supportive or interesting organizational culture
Sally has a high-paying management position with a Fortune 500 company, but she is tired of working for corporate America. So Sally has decided to start a business, and she knows she will be successful as an entrepreneur because entrepreneurs typically ___.
have a high need for achievement
Elizabeth is a chef and the kitchen manager in an upscale restaurant. She is very knowledgeable in both the culinary and restaurant management fields. Because of these skills, Elizabeth can be considered a(n) ____ worker.
Knowledge
An entrepreneur is best described as ___.
Someone who takes risks to try to create a new enterprise
Management scholar Henry Mintzberg found that in their workday, managers ____.
Have work that is characterized by fragmentation, brevity, and variety
Becoming a manager offers ___.
Many rewards apart from money and status
At ABC Manufacturing, employees work together to achieve the company goals and purposes. This describes ___.
An organization
Those who study management will understand how to ___.
Relate to their managers and deal with organizations from the outside
Donna, the office manager, spends a large part of her day working closely with those whom she supervises to successfully accomplish the many tasks she is responsible for. She also works well with other departments to get things done. Donna is exhibiting which type of managerial skill?
Human
Managers are classified into the four levels of ____.
Top, middle, first-line managers, team leaders
Maria, the public relations manager of a local library, is meeting with the news media regarding a new reading program for children. Maria is performing the _______ role.
Spokesperson
The principal functions of management are ___.
Planning, organizing, leading, controlling
Using state-of-the-art computer software and hardware to help people work better together is known as ____.
Collaborative computing
With production today, companies emphasize _____.
Efficiency
Deshawn started a new type of business that provides new and unique services that did not exist before his efforts. This is an example of a(n) ____.
Entrepreneur
Samuel, a marketing manager, recently attended a management workshop where he learned of Mihaly Csikzentmihalyi’s view that the ideal state that many people seek is ___.
An emotional zone somewhere between boredom and anxiety
When Dave, a restaurant owner, had his seafood business destroyed by Hurricane Katrina, he believed that he was in control of his own destiny and made a decision to rebuild the company. Dave is an individual with a(n) ____.
Internal locus of control
One way to think of management is ___.
The art of getting things done through people
Today nearly one in six American workers is _____.
Foreign-born
As a store manager, Liandra has to play the role of negotiator, such as purchasing products at a fair price for her company. As she handles this responsibility, Liandra is playing the ____ role.
Decisional
According to management scholar Henry Mintzberg, managers play three roles:
Interpersonal, Informational, Decisional
Felix pays a lot of attention to the environment outside his company, staying alert for long-run opportunities and problems and devising strategies for dealing with them. Felix is a(n) ____ level manager.
Upper
Sofia, a restaurant manager, has been observing and analyzing the work process of each task because she would like to increase the productivity of employees in the restaurant. This is an example of ____ management.
Scientific
Abraham Maslow’s listing of physiological, safety, love, esteem, and self-actualization needs, and his belief that some of these needs must be satisfied before others, was proposed in his _________.
Hierarchy of human needs
The classical management viewpoint emphasized ____.
Ways to manage work more efficiently
When more efficient workers earn higher wages, this is known as a _____ pay structure.
Differential rate
Managers in a plumbing company have been having problems with employees starting cliques. To develop more of a team culture, the CEO suggested utilizing Mary Parker Follett’s belief: companies should _____.
Operate as a community, with employees working in harmony
Tom, a production manager, believes that some of his workers are unhappy with their job, so they are not working as hard as they could be. This reduction in effort is also known as ____.
Soldiering
The Johnsons decided to beautify their home by investing in landscaping. While doing this, they dealt with employees from various departments of the landscaping company, including a sales representative, a designer, the individuals who oversaw and did the work, the office and billing personnel, and also the maintenance personnel. Using the systems perspective, the people required to provide the landscaping services are considered ______.
Inputs
The father of industrial psychology is ____.
Hugo Munsterberg
Within her company, Maria utilizes a management style that varies according to the individual and environmental situation, with a strategy for minimizing errors by managing each stage of production. She has also set up a system with inputs, outputs, transformation processes, and feedback. Maria’s management perspective is best described as _____.
Contemporary
Ann is the owner of a family-owned grocery store. The culture and belief of Ann and the previous owners, her grandfather and father, is to hire good people you believe in and then trust them with responsibility so that they grow into valuable employees. Ann and the previous owners are an example of ___ managers.
Theory Y
The systems viewpoint sees organizations as entities made up of interrelated parts known as ____.
Inputs, outputs, transformation processes, feedback
Abraham Maslow proposed the ____.
Hierarchy of human needs
To better meet corporate goals this year, Donna, a CEO, is encouraging her managers to focus on the major functions of management, which include ______.
Planning, organizing, leading, controlling
The management approach that emphasized ways to manage work more efficiently is the ___ viewpoint.
Classical
The Jones family had a fire that destroyed their home. Various departments of a restoration company, from the initial cleanup crew to the assistance with the Jones family moving back in, worked together to achieve this goal. This is an example of a(n) ____.
System
Joseph Juran defined quality as “fitness for use,” which meant that ____.
A product or service should satisfy a customer’s real needs
Amy is a package delivery service manager. She is interested in implementing the management philosophy pioneered by Frederick W. Taylor and Frank and Lillian Gilbreth, which scientifically studies work methods to improve the productivity of individual workers, known as ____.
Scientific Management
Thomas has been studying Hugo Munsterberg’s suggestions, and like Munsterberg, Thomas believes that psychologists can contribute to industry by _____.
Devising management strategies to influence employees to follow management’s interests
Susan, a movie theater manager, has observed that as workers feel some company policies are not fair, the employees have not been working as hard as in the past. This reduction in effort is known as ____.
Soldiering
A large production company has been utilizing the Hawthorne effect in its 12 international factories, and it has seen great success from implementing the Hawthorne principles that propose that ____.
Giving more attention to employees increases worker productivity, if they think managers care about them
The historical perspective includes three viewpoints: _______.
Classical, behavioral, quantitative
Gary Hamel suggests we need to look at management as a process and then make improvements and innovation ____.
Ongoing and systematic
The new chief information officer of a national pizza chain is using mathematical tools to aid in product ordering and scheduling decisions; this is an example of _____.
Management Science
Dominique, an executive chef in a large hotel, recently attended a training conference sponsored by several top professionals in his field, where he learned numerous ways his restaurant and hotel can better serve customers. Dominique is excited that management asked him to present this information to the hotel staff so the restaurant and hotel can make needed improvements. Dominique’s hotel is a(n) _____ organization.
Learning
The father of scientific management is _____.
Fredrick Taylor
The field of behavioral science includes _____.
Psychology, sociology, anthropology, economics
Hugo Munsterberg was known as ____.
The father of industrial psychology
The belief that quality stemmed from “constancy of purpose,” and that managers should stress teamwork, be helpful rather than simply give orders, and make employees feel comfortable about asking questions was proposed by _____.
W. Edwards Deming
The classical viewpoint of management emphasized ways to ___.
Manage work more efficiently
Operations management focuses on managing the production and delivery of an organization’s products or services _____.
More effectively
While discussing approaches to boost organization productivity, Rene, the president of an auto manufacturer, was interested in a rational approach that through the application of scientific methods, time and motion studies, and job specialization found it is possible to increase productivity. This is the essence of the ____ viewpoint.
Classical
Maslow’s hierarchy of human needs included ______.
Physiological, safety, love, esteem, self-actualization
When Cheyanne, the manager, was discussing a difficult competitive problem with the owner, she asked, “What management approach do you think will work best in this situation?” Asking this question to determine a solution is utilizing ____.
The contingency viewpoint
Olivia, the general manager of a bowling center, believes in her workers and that they are responsible and capable employees, so that they can be trusted when given responsibility. Olivia is an example of a(n) ___ manager.
Theory Y
The contemporary perspective consists of three viewpoints: ____.
Systems, contingency, quality management
The board of directors, employees, and owners are the organization’s ___.
Internal stakeholders
The notion that corporations are expected to go above and beyond following the law and making a profit to help society known is ____.
Corporate social responsibility
To save money, Paul, the owner of a struggling restaurant produce supplier, has been considering reducing the amount of produce in some cases delivered to busy restaurants, knowing the customers will probably never notice. This decision is an example of an ethical dilemma.
True
The macroenvironment, which includes sociocultural, demographic, political-legal and international forces, cannot easily be controlled by organizations.
True
Dawn, a young single mother, found a wallet with a large amount of money inside. In the past she has always tried to return the cash to the owner, knowing it is the right thing to do. However, with tough times, she has decided to keep the cash. She told a friend, “I don’t normally do this, but we really need the money. So I really have to do it this one time.” The most likely explanation for Dawn’s behavior is _____.
Motivated blindness
Having some clients who are less knowledgeable about investing and seem to be more trusting of their firm, the management of a financial advising organization has decided to use cash from newer investors to pay off older ones. The actions of management are an example of ____.
A Ponzi Scheme
The triple bottom line represents ______, also known as the ____.
People, planet, and profit; 3 Ps
Ethics are _____.
Standards of right and wrong that influence behavior
A distributor is a person or an organization that helps another company sell its goods and services to customers. Distributors are considered external stakeholders.
True
While setting up their corporation, Ming and Jie implement a system of governing their organization so that the interests of corporate owners and other stakeholders are protected. This is an example of a _____.
Corporate
An organization’s external stakeholders include ____.
customers, competitors, suppliers, distributors, strategic allies, employee associations, local communities, financial institutions, government regulators, special-interest groups, and the mass media
The system of governing a company so that the interests of corporate owners and other stakeholders are protected is known as corporate governance.
True
An ethical dilemma is a situation ____.
In which you have to decide whether to pursue a course of action that may benefit you or your organization but is unethical or even illegal
Paul and Anna Jones are wealthy entrepreneurs who are very interested in helping children who have been abused. Their goal is to donate a percentage of their company profits to helping these children. The Jones’s actions are an example of _____.
Philanthropy
Patsy, a nurse, has decided to start a home health care service to assist with the medical, meal preparation, and light housecleaning needs of older adults. To grow her business, Patsy is focusing her marketing efforts on the older adult population; as she does this, she is involved with the _____ environment.
General
Americans driving less and young people having less interest in cars are examples of trends in society known as ____ forces.
Sociocultural
Greg, the president of an IT company, purchased a large number of shares of company stock before the news of a new revolutionary computer processor was made public that will cause company profits to increase considerably. This action by Greg could be considered an example of _____.
Insider Trading
For organizations’ board of directors, and in particular, their oversight of the CEO, the biggest complaint appears to be _____.
The independence of the directors
The employees of Mom’s Pizza, a local pizza restaurant, feel that the owners and managers really try to follow the ethical policies outlined in their company’s code of ethics. Pete, a cook, said that “Just today, Joe, our manager, called our supplier to let them know we received an extra case of tomatoes that we did not pay for. And they do this type of thing almost every day.” Mom’s Pizza maintains a(n) _____.
Ethical climate
An organization’s internal stakeholders consist of ___.
Board of directors, employees, and owners
New developments in methods for transforming resources into goods or services are _____ forces.
Technological
Marie and Marti are partners who solely own M and M Florist. As owners, they can ____.
Claim an organization as their legal property
Joe, owner of ABC Electronics, just discovered that his trusted friend Paul, his accountant for over 30 years, has been mishandling the company books and stealing from the company bank account. Joe must decide whether to publicly ignore his friend’s actions and avoid bad publicity for the firm, an example of ____.
An ethical dilemma
Every Saturday Mrs. Jones and hundreds of other shoppers visit ABC Market, a grocery store, to buy food for their home or business. These shoppers are _____ to ABC.
Customers
Ole McDonald, a successful farm equipment supply company in the Midwest, joined with A-Plus Supply, a national hardware and home retailer, so Ole McDonald can open stores in other regions and A-Plus can now offer a high-quality product in the farm community. This is an example of a ___ relationship.
Strategic allies
The mass media is considered part of an organization’s _____.
Task environment
With recent reports of identity theft, Mr. Jones, the CEO of a construction company, is concerned about his employees’ privacy, and because of recent accidents on the job, he is also worried about the safety of his workers. Mr. Jones’s concerns with privacy and health and safety are outlined in the _____ approach to deciding ethical dilemmas.
Moral rights
Don has managed several restaurants for over 50 years and is close to retirement. With his maturity, his decisions are sound, based on solid, proven values. Don tends to be an independent thinker who focuses on empowering his employees. Don manages at Kohlberg’s ______ level of personal moral development.
Post conventional
When individuals who want to start a new venture obtain many small amounts of money from many people, this type of financing is called ____.
Crowdfunding
Phillip said to a dear friend, “I am fed up with my company’s continual disregard for human life and the environment. They just continue to secretly dispose of hazardous chemicals into a nearby stream. I don’t know how they get away with it! I am going to tell somebody today.” Phillip’s decision to tell somebody about his company’s actions is an example of a(n) ______.
Whistle-blower
As the CEO of a company that produces products for schools, Hannah feels that her company needs to not only produce a profit but also do things that benefits society. This type of company attitude is an example of ____.
Social responsibility
Corporate governance is the system ____.
Of governing a company so that the interests of corporate owners and other stakeholders are protected
Regulatory agencies that establish ground rules under which organizations may operate are known as ____.
Government regulators
After more than 100 years in business, Don, the president of a successful family-owned company, wants to give back to the people of the community for the many years of success that they have given to my father and me. He decides to donate a significant portion of profits to a charity every year. What Don’s company is doing is an example of ___.
Corporate social responsibility
Local livestock farmers could allow the runoff of manure nutrients into a stream that feeds a local lake because this helps farmers in the short term. However, farmers will act ethically in the short run to avoid harming others in the long run because this is also in the farmer’s best long-term interests; this is reflected by the _____ approach to deciding ethical dilemmas.
Individual
The justice approach to deciding ethical dilemmas is guided by _____.
Respect for impartial standards of fairness and equity
The relatively permanent and deeply held underlying beliefs and attitudes that help determine a person’s behavior are known as ____.
Values
Sustainability is economic development that ____.
Meets present needs without compromising the ability of future generations to meet their own needs
Mr. Jones, a wealthy businessman who made his fortune in the oil industry, understands the importance of a college education, so he has given over $10 million over the last several years to colleges and universities. This is an example of _____.
Philanthropy
Franchising allows restaurants internationally to pay a fee plus a percentage of the profits in return for using a company’s name and assistance with management, marketing, and the training of managers and nonmanagement employees.
True
Best Builders, a home builder in the U.S., makes use of many suppliers to provide quality products in the homes it builds, such as a roofer in the same city and Belize International in Guatemala, which provides some of the highest-quality cabinets available. This use of outside suppliers to help the contractor build homes for customers is known as ____.
Outsourcing
Steve, a recent college graduate in computer programming, is interested in several positions with global companies because he knows that working in other countries exhibits ____ to potential employers according to management recruiters.
Independence, resourcefulness, and entrepreneurship
The trend of the world economy toward becoming a more interdependent system is known as ____.
Globalization
Maquiladoras are manufacturing plants allowed to operate in Mexico with special privileges in return for employing Mexican citizens.
True
The shared set of beliefs, values, knowledge, and patterns of behavior common to its people is a nation’s _____.
Culture
Alan, a retired doctor, is interested in starting a nonprofit organization that will include doctors and other medical professionals who travel to low income areas in the United States and internationally to assist with medical needs and open hospitals. Alan’s organization is an example of a multinational organization.
True
Dave’s Furniture in South Carolina produces high-quality furniture and ships its products to customers in over 40 countries. This is an example of ____.
Exporting
The United States has prohibited the import of products from Iran due to the political situation in that nation. This ban is an example of a(n) ____.
Embargo
Luis, the owner of a shoe factory in Panama, is unhappy due to a tax that the U.S. government has implemented on shoes exported there to protect U.S. shoe companies. This is an example of a tariff.
True
A multinational corporation is a(n) ____.
Business form with operations in several countries
The global village refers to the “shrinking” of time and space as air travel and the electronic media have made it easier for people worldwide to communicate with one another.
True
Dave and his wife are expecting their first child this week, but Dave had to attend a very important meeting in Mexico City. While in Mexico, Dave was able to check his phone for text messages every hour, and as soon as his wife went into labor, he was able to return home in less than six hours. This “shrinking” of time and space with air travel and electronic media is known as ____.
The global village
International Fabric buys products for its customers from over 30 countries. The retailer is an example of a company that ____.
Imports
Managers who believe that their native country, culture, language, and behavior are superior to all others are ____ managers.
Ethnocentric
NAFTA and CAFTA are ____.
Major trading blocs
The IMF has ____.
Helped support some weaker European countries during the recent financial crisis
Dominique owns an international grocery store where customers can purchase products from other countries. Dominique’s store is an example of a company that ____.
Imports
Technology Experts is a U.S. company that specializes in IT research. It has formed a joint venture with Processor Inc., a Canadian organization that has a reputation of producing quality PCs, to market laptops in China, sharing the risks and rewards of starting the new enterprise together. This is an example of a(n) ___.
Strategic Alliance
Licensing is when a company ____.
Allows a foreign company to pay it a fee to make or distribute the first company’s product or service
Maria, the vice president of sales for an international organization, believes that employees in her foreign offices understand best how to handle the personnel and practices in their offices. So when the corporate HR manager approached Maria about scolding Robert, the Paris manager, for not doings things according to corporate policy, Maria backed Robert and said, “I believe that the home office should leave Robert alone because he best understands the local culture.” Maria is an example of a(n) ___ manager.
Polycentric
Last week Paul, CEO of Quality Furniture in South Carolina, traveled to Europe to visit customers. While overseas, Paul checked his e-mail daily and visited his company’s website to show to customers. After visiting the last customer Friday morning, Paul was able to return to the corporate office to meet with his board of directors that night. This “shrinking” of time and space with air travel and electronic media defines ____.
The global village
Tom, who owns a successful business with two locations and a few international clients, was approached by a large organization about dramatically expanding his company. Tom later told his wife that he is happy with his success, but he wants to stay small because if he decides to add new products, small companies ____.
Can get started more easily and maneuver faster
In a low-context culture ____.
Shared meanings are primarily derived from written and spoken words
Shoes International is a global nonprofit organization that works with schools and various companies to donate shoes to children in poverty throughout the world. Shoes International is an example of a ____.
Multi national organization
When communicating across cultures, the best option regarding language use is _____.
Learn the local language
Ethnocentric managers believe that their native country, culture, language, and behavior _____.
Are superior to all others
Globalization is the trend ___.
Of the world economy toward becoming a more interdependent system
Susan, from Iowa, arrived in Saudi Arabia and immediately noticed that the way Saudi men treat women is vastly different than how men in the U.S. treat women. Susan was feeling uncomfortable because she was experiencing ___.
Culture Shock
Don’s Carpet installed carpet at no cost for City Office Supply, in exchange for $1,000 of office supplies. This is an example of ____.
Counter trading
The WTO was formed to ____.
Monitor and enforce trade agreements
While traveling in France, Jim and his wife, both Americans, were concerned about how much they can afford to spend in Europe because sometimes the U.S. dollar will buy more goods and sometimes it will buy less, based on changing economic conditions. This change in the values of currencies and how they fluctuate in relation to each other is known as the ____ rate.
Exchange
Don, who owns an investment firm with customers worldwide, has witnessed how dangerous global economic interdependency can be. During a lunch meeting he mentioned to a customer, “I certainly have seen two negative effects for the United States of global economic interdependency: ___.”
Vast surplus funds from global investments flowing into the United States and loss of well-paying jobs
Roberto, the vice president of marketing, is talking to Francis, a sales manager in a foreign office, about several local situations that Francis’s reps are facing in their territory. Roberto tells Francis that he believes there are differences and similarities between home and foreign personnel and practices, and that Francis should use whatever techniques are most effective. Trey is an example of a(n) ____ manager.
Geocentric
As part of becoming a world citizen, Joe, who is from Michigan and who is transferring to the Paris office, is trying to do things to ___.
Think local and keep a global focus
Tom and his fiancé Susan decided to have their wedding on a beach in Acapulco, Mexico. Some services for the wedding, such as the limousine and the catering services, were local. Throughout the weekend of the wedding, the couple found that workers and things for their wedding arrived late. In response, the Mexican workers remarked, “Ustedes tiene que ser flexibles,” which in English means, you have to be flexible with time. This attitude regarding time is considered _____.
Polychromic Time
Sometimes a country’s laws forbid foreigners from ownership within their nation, and the only way an American company can have a presence in that foreign country is with a(n) ___.
Joint Venture
Prior to 1990, the United States imposed a tax on automobiles imported from Mexico. This type of tax is a(n) _____.
Tariff
A tax on automobiles imported into the United States that raises prices on imported vehicles to make the price of cars produced here more competitive is a(n) ______; a tax on all oil imported into the United States, which is implemented to raise money for the American government, is known as a(n) ____.
Protective tariff; revenue tariff
Donald enjoys the excitement and challenge of forming a firm in Europe that is totally owned and controlled by his company because he knows that although the investment will be substantial, it could result in a large return. This type of organization is an example of a ____.
Wholly-owned subsidiary

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