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MIS 12

Which of the following statements best describes the business value of improved decision making?
A) Improved decision making creates better products.
B) Improved decision making results in a large monetary value for the firm as numerous small daily decisions affecting efficiency, production, costs, and more add up to large annual values.
C) Improved decision making enables senior executives to more accurately foresee future financial trends.
D) Improved decision making strengthens customer and supplier intimacy, which reduces costs.
B
When there is no well-understood or agreed-on procedure for making a decision, it is said to be
A) undocumented.
B) unstructured.
C) documented.
D) semistructured.
B
The type of decision that can made by following a definite procedure is called a(n) ________ decision.
A) structured
B) unstructured
C) semistructured
D) procedural
A
Which type of decision is deciding whether to introduce a new product line?
A) structured
B) unstructured
C) recurring
D) nonrecurring
B
Which type of decision is calculating gross pay for hourly workers?
A) structured
B) unstructured
C) semistructured
D) none of the above
A
The decisions involved in creating and producing a corporate intranet can be classified as ________ decisions.
A) procedural
B) unstructured
C) structured
D) semistructured
D
Simon’s description of decision making consists of which four stages?
A) planning, financing, implementation, and maintenance
B) planning, design, implementation, and maintenance
C) intelligence, design, choice, and implementation
D) intelligence, design, financing, and implementation
C
Which phase of decision making finds or recognizes a problem, need, or opportunity?
A) design
B) intelligence
C) choice
D) implementation
B
The five classical functions of managers are planning, organizing, deciding, controlling, and
A) coordinating.
B) leading.
C) managing.
D) negotiating.
A
In contrast to the classical model of management, behavioral models see the actual behavior of managers as being more
A) systematic.
B) informal.
C) reflective.
D) well organized.
B
Behavioral models of managers find that, from observation, managers
A) perform often fewer than 100 activities a day.
B) operate best with standardized, predictable, printed information.
C) create a formalized, hierarchic structure of contacts to provide filtered information.
D) typically work in a fragmented manner, with only 10% of activities exceeding an hour in duration.
D
Mintzberg’s classification of managerial roles outlines which three main categories?
A) interpersonal, informational, and decisional
B) symbolic, decisional, and interpersonal
C) symbolic, interpersonal, and technical
D) technical, interpersonal, and informational
A
The role of liaison falls into which of Mintzberg’s managerial classifications?
A) decisional
B) informational
C) interpersonal
D) symbolic
C
The role of entrepreneur falls into which of Mintzberg’s managerial classifications?
A) decisional
B) informational
C) interpersonal
D) symbolic
A
According to Mintzberg, managers in their informational role act as
A) figureheads for the organization.
B) leaders.
C) nerve centers of the organization.
D) negotiators.
C
Which of the following managerial roles is not supported by information systems?
A) liaison
B) nerve center
C) leader
D) negotiator
D
As discussed in the chapter text, the three main reasons that investments in information technology do not always produce positive results are
A) management support, technical logistics, and user compliance.
B) organization, environment, culture.
C) information quality, information integrity, and information accuracy.
D) information quality, organizational culture, and management filters.
D
The concern that data values of an information source fall within a defined range reflects which quality dimension of information?
A) accuracy
B) integrity
C) validity
D) consistency
C
The concern that the structure of data is consistent within an information source reflects which quality dimension of information?
A) accuracy
B) integrity
C) validity
D) consistency
B
Which types of decisions are automated for high-velocity decision making?
A) highly-structured decisions
B) semi-structured financial decisions
C) unstructured financial decisions
D) all of the above
A
Which of the following describes how the Simon framework of decision-making works in high-velocity decision environments?
A) All four steps of the process are handled by software algorithms; humans are eliminated from the decisions because they are too slow.
B) The first three steps of the process are handled by software algorithms and the final step is handled by experienced managers.
C) The first two steps of Simon’s framework are eliminated and the final two steps are handled by software algorithms.
D) All fours steps are performed by humans with the support of high-speed, high-volume DSS and ESS.
A
Which of the following is a disadvantage of high-velocity, automated decision-making systems?
A) inability to handle high volumes of decisions
B) inability to handle structured decisions
C) inability to handled semi-structured decisions
D) inability to control themselves and respond to new environments
D
Which of the following systems support a manager’s role as leader of an organization?
A) decision support systems
B) telepresence systems
C) e-mail
D) MIS
B
Which of the following statements best describes the term business intelligence?
A) the infrastructure for collecting and managing business data
B) the tools and techniques used to analyze and understand business data
C) software developed exclusively for business management
D) information systems involved in business decision making
A
Business intelligence would be useful for analyzing and decision making in which of the following situations?
A) deciding what marketing techniques are most successful with high-value customers
B) identifying the most efficient methods for packing and delivering finished products to destinations
C) forecasting the effect on sales given projected future variations in weather and other environmental variables
D) all of the above
D
Which of the following is not one of the six main elements in the business intelligence environment discussed in this chapter?
A) managerial users and methods
B) organizational environment
C) user interface
D) data from the business environment
B
Which of the following is not one of the five main analytic functionalities of BI systems for helping decision makers understand information and take action?
A) production reports
B) business case archives
C) parameterized reports
D) forecasts, scenarios, and models
B
________ are visual tools for presenting performance data in a BI system.
A) Dashboards and scorecards
B) Paramaterized reports
C) Reports and the drill-down feature
D) Scenarios and models
A
Which of the following are most likely to rely primarily on the drill-down functionality of BI for their decision-making needs?
A) IT developers
B) managers
C) operational employees
D) business analysts
B
Which of the following are most likely to rely primarily on the drill-down functionality of BI for their decision-making needs?
A) IT developers
B) managers
C) operational employees
D) business analysts
B
Which of the following are most likely to rely primarily on production reports for their decision-making needs?
A) operational employees and supervisors
B) senior managers
C) analytic modelers
D) business analysts
A
Which type of information system uses data visualization technology to analyze and display data for planning and decision making in the form of digitized maps?
A) GIS
B) DSS
C) MIS
D) TPS
A
Predictive analytics is used for all of the following except
A) anticipate customer response to price changes.
B) identifying the most profitable customers.
C) determining the best routes for product delivery.
D) establishing consumer credit scores.
C
Which of the following is not an example of a BI predefined production report?
A) workforce demographics
B) order cycle time
C) revenue forecasts
D) supplier performance
C
) MIS typically produce
A) new ways of looking at data that emphasize change, flexibility, and rapid response.
B) fixed, regularly scheduled reports based on data extracted from the organization’s TPS.
C) solutions to semistructured problems appropriate for middle management decision making.
D) assumptions, responses to ad-hoc queries, and graphic representations of existing data.
B
An information system for a building company that tracks construction costs for various projects across the United States would be categorized as a type of
A) DSS.
B) MIS.
C) GIS.
D) GDSS.
B
Which of the following is not one of the five observed ways in which managerial behavior differs from the classical description of managers?
A) Managers perform a great deal of work at an unrelenting pace.
B) Managerial activities are fragmented.
C) Managers prefer regular, written reports on firm activities.
D) Managers prefer oral forms of communication.
C
The information system used by Caesar’s Entertainment, which combines data from internal TPS with information from financial systems and external sources to deliver reports such as profit-loss statements and impact analyses, is an example of
A) DSS.
B) ESS.
C) CDSS.
D) MIS.
B
The leading methodology for understanding the really important information needed by a firm’s executives is called the ________ method.
A) digital dashboard
B) balanced scorecard
C) KPI
D) data visualization
B
Which of the following types of systems would be used to present senior marketing executives with in-depth information about customer retention, satisfaction, and quality performance?
A) CDSS
B) MIS
C) DSS
D) ESS
D
Measures defined by management and used to internally evaluate the success of a firm’s financial, business process, customer, and learning and growth are called
A) benchmarks.
B) KPIs.
C) the balanced scorecard method.
D) BPM.
B. Key Performance Indicators
The management methodology of using a firm’s strategy to generate operational targets for the business and measuring progress towards them using the firm’s enterprise systems is called
A) benchmarks.
B) KPIs.
C) the balanced scorecard method.
D) BPM.
D. business performance management (BPM)
ESS
A) support the structured decision making of senior executives.
B) have the ability to drill down into lower levels of detail.
C) easily integrate data from different systems.
D) are primarily driven by information derived from a company’s transaction processing systems.
B
A well-designed ESS will allow management to
A) have greater span of control.
B) assign lower levels of management greater control.
C) reduce their need to review lower levels of operation.
D) all of the above.
D
GDSS
A) are designed to allow meeting attendees to share their thoughts in real-time with their peers.
B) support decisions that require knowledge about the geographic distribution of resources.
C) are typically used with geographically dispersed attendees.
D) implement structured methods for organizing and evaluating ideas.
D.
(Group Decision-Support System)
An essential component in the ability of GDSS to contribute to a collaborative environment is
A) allowing users to contribute simultaneously.
B) using structured methods for evaluating ideas.
C) identifying users informally.
D) the guarantee of user anonymity.
D
GDSS
A) require a small number of attendees in order to maintain high levels of productivity.
B) enable increasing a meeting size without reducing productivity.
C) include specific procedures for priority ranking the order in which participants can respond.
D) utilize shared desktop computers to foster collaboration.
B

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