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MIS Chap 11

Chief Information Officer
title given to principle managers of an organizations IS Department
Chief Operating Officer
Senior most staff in a senior level reporting relationship
Chief Financial Officer
Officer in charge of company wide finances
Chief Executive Officer
Technology Group
a group within IT who are experts on the ever changing tech environment
Chief Technology Officer
evalulates new technology, ideas, and capabilities and which are most relevant
Operations Group
manages computing infrastructure, individual computers, servers, and networks
Development Group
manages creation of new IS and maintainence
What determines the size and structure of a given group?
Whether or not programs are developed in house or outsourced
System Analysts
members of the development group responsible for watching and maintaining various programs and hardware
A company develops programs in-house when:
The development group is made up of programmers, test engineers, technical writers, and other development personell
Data Administration
the group responsible for protecting Information assets by establishing standards and management practices and policies
Who determines system requirements?
Systems Analysts
design and write code
Network Administrators
monitors, maintains, fixes, and tunes computer networks
preforms a wide range of activities including: programming, testing, database design, communications, project management
Small Scale Project Managers
Initiate, plan, manage, monitor, and close down projects
The IS department is responsible for protecting information assets (t/f)
The structure of an IS department typically remains unchanged among organizations (t/f)
The CIO and CTO have the same responsibility (t/f)
The CTO is responsible for identifying new tech(t/f)
an operations group includes programmers, test engineers, and writers(t/f)
an IS department is responsible for adapting infrastructure and systems for new business goals (t/f)
the development group is in charge of monitoring user experience and responding to user problems(t/f)
the purpose of an outsourcing relations department is to negotiate agreements with other companies (t/f)
maintenance means fixing problems or adapting existing systems to support new functions (t/f)
IT concerns products, techniques, procedures, and designs of computer based tech (t/f)
IT must be placed into the structure of the IS before an organizations can use it
a tech writer writes program docs, help-text, procedures, job descriptions, and training materials
Large scale proj managers require deeper project management knowledge than small scale managers
a user support rep installs software and repairs equipment
a system analyst monitors, fixes, and tunes computer networks
a salesperson responsibility is to design and write computer programs
a database admin is responsible for designing and writing automated test scripts
What are the major functions of an IS department
plan the use of IS, manage outsourcing relationships, protect info assets, develop operate and maintain infrastructure, and develop maintain and operate apps
CIO respnsibilities
manages Information systems, manages IT department
CTO responsibilities
heads up the technology group within IT, evaluates new tech for the firm, advises the CIO
Information Systems Department Structure
Technology Office, Operations Group, Development Group, Data Admin group
in order to accomplish organizational goals and objectives IS must be alligned with
competitive strategy
Steering Comittee
a group of senior managers from the major business functions that work with the CIO to decide on IS projects
The purpose of a information system is to help an organization accomplish goals and objectives
IS structure is very malleable
New IS must be consistent with the firms goals and objectives
The membership of a steering committee is determined by the CEO and other senior staff
What are the different functions in planning the use of IS
Align with firms goals, communicate IT issues to executive group, develop IS priorities within IS department, sponsor steering committee
advantage of outsourcing information systems
outsourcing is a good way to gain expertise, avoid management problems
the process of hiring another organization to perform a service
Risks with outsourcing
vendors gain access to critical knowledge of outsourcing company
Platform as a Service (PaaS)
leasing of hardware with a pre-installed operating system
Software as a Service (SaaS)
both the hardware and the applications are leased
Organizations outsource projects to engage its management team in their free time (t/f)
Gaining economies of scales is an advantage of outsourcing
Implementation risk is increased by outsourcing IS services
Acquiring licensed software is a form of outsourcing
It is impossible to outsource an entire business function
Microsofts Azure is an example of SaaS
Outsourcing has made in house functions of IS/IT obselete
In service oriented outsourcing, the vendor is in charge
Each outsource vendor has its own methods and procedures
an outsource vendor can choose the technology that it wants to implement
the potential loss of intellectual capital is a concern related to outsourcing
When a company outsources a system, it has complete control over prioritizing software fixes
Parting business with an outsource vendor is exceedingly risky
Right of a user of IS
contributing to requirements for new features and functions
Responsibilities of a user of IS
following security and backup procedures
users of IS cannot
modify hardware without authorization
a user has the right to obtain necessary computing resources to perform his or her work efficiently (t/f)
the rights of an information systems user depends on the purpose of a systems usage
reliable means that one can use a network with problems almost all the time
IS users have the right to training in a format convenient to the user
it is the users responsibility to install patches and fixes when told to do so
Knowing the responsibilities of the IS department makes us better consumers of IS

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