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MIS Chapt 2

Enrolling employees in benefits plans is a business process handled by the finance and accounting function
FALSE
Operational management is responsible for directing the day-to-day operations of the business and therefore needs transaction-level information.
TRUE
Functional systems that support business processes within a single functional group, such as human resources, are being phased out in favor of cross-functional systems.
TRUE
Transaction processing systems are most commonly used by the senior management level of an organization.
FALSE
In social business, firms use social networks for coordinating production tasks.
FALSE
A transaction processing system is a computerized system that performs and records the daily routine transactions necessary to conduct business.
TRUE
A hotel reservation system is a typical example of a management information system.
FALSE
You would use an MIS to help decide whether to introduce a new product line
FALSE
Management information systems typically support nonroutine decision making.
FALSE
Most MISs use sophisticated mathematical models or statistical techniques.
FALSE
Decision-support systems help managers make decisions that are unique, rapidly changing, and not easily specified in advance.
TRUE
Decision-support systems use internal information as well as information from external sources.
TRUE
Shipping a product to a customer is an example of a business process.
TRUE
ESSs draw summarized information from internal MIS and DSS.
TRUE
ESSs are designed primarily to solve specific problems
FALSE
MIS job growth is projected to be 50% greater than other jobs in the next five years.
TRUE
Enterprise systems often include transactions with customers and vendors.
TRUE
Supply chain management systems are more externally oriented than enterprise systems.
TRUE
A Skype conference call using VOIP and webcams is an example of a remote, synchronous collaboration tool
TRUE
Synchronous collaboration tools allow global firms to collaborate from different locations at the same time.
TRUE
Identifying customers is a responsibility of the ________ function.
A) finance and accounting
B) human resources
C) manufacturing and production
D) sales and marketing
D) sales and marketing
Producing bills of materials is a business process within the ________ function.
A) finance and accounting
B) human resources
C) manufacturing and production
D) sales and marketing
C) manufacturing and production
Which of the following is an example of a cross-functional business process?
A) identifying customers
B) creating a new product
C) assembling a product
D) paying creditors
B) creating a new product
Which type of system would you use to change a production schedule if a key supplier was late in delivering goods?
A) ESS
B) TPS
C) MIS
D) DSS
B) TPS
You have been hired by a worldwide non-profit agency to implement a system to handle their donations. The system must be able to handle and record telephone, sms, and Internet donations, provide up-to-the-minute reports, and create highly customizable mailing lists. In addition, event fundraisers need to be able to quickly access a donor’s information and history. Which of the following systems will best meet these needs?
A) TPS
B) TPS with DSS capabilities
C) TPS with MIS capabilities
D) TPS with ESS capabilities
C) TPS with MIS capabilities
To monitor the status of internal operations and the firm’s relations with the external environment, managers need ________ systems.
A) decision-support
B) knowledge
C) transaction processing
D) management information
C) transaction processing
Which systems are typically a major source of data for other systems?
A) transaction processing systems
B) management information systems
C) executive support systems
D) decision-support systems
A) transaction processing systems
The term “management information systems” designates a specific category of information systems serving
A) integrated data processing throughout the firm.
B) transaction process reporting.
C) employees with online access to historical records.
D) middle management functions.
D) middle management functions.
Which type of system would you use to determine the five suppliers with the worst record in delivering goods on time?
A) ESS
B) TPS
C) MIS
D) DSS
C) MIS
A relocation control system that reports summaries on the total moving, house hunting, and home financing costs for employees in all company divisions would fall into the category of
A) knowledge management systems.
B) transaction processing systems.
C) executive support systems.
D) management information systems.
D) management information systems.
Non-typical business problems with causes and effects that are rapidly changing are typically handled by which type of information system?
A) MIS
B) TPS
C) ESS
D) DSS
D) DSS
________ systems are especially suited to situations in which the procedure for arriving at a solution may not be fully defined in advance.
A) Management information
B) Transaction processing
C) Decision-support
D) Knowledge management
C) Decision-support
Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records?
A) ESS
B) TPS
C) MIS
D) DSS
D) DSS
ESS are specifically designed to serve which level of the organization?
A) operational
B) end-user
C) middle management
D) senior management
D) senior management
Executive support systems are information systems that support the
A) long-range planning activities of senior management.
B) knowledge and data workers in an organization.
C) decision making and administrative activities of middle managers.
D) day-to-day processes of production.
A) long-range planning activities of senior management.
Which systems often deliver information to senior executives through a portal, which uses a Web interface to present integrated personalized business content?
A) transaction processing systems
B) executive support systems
C) management information systems
D) decision-support systems
B) executive support systems
Which type of system would you use to determine what trends in your supplier’s industry will affect your firm the most in five years?
A) ESS
B) TPS
C) MIS
D) DSS
A) ESS
What is the most important function of an enterprise application?
A) increasing speed of communicating
B) enabling business functions and departments to share information
C) enabling a company to work collaboratively with customers and suppliers
D) enabling cost-effective e-business processes
B) enabling business functions and departments to share information
________ are designed to support organization-wide process coordination and integration.
A) Decision-support systems
B) Management information systems
C) CRM systems
D) Enterprise applications
D) Enterprise applications
A(n) ________ system collects data from various key business processes and stores the data in a single, comprehensive data repository, usable by other parts of the business.
A) transaction
B) enterprise
C) automatic reporting
D) management information
B) enterprise
The four major enterprise applications are
A) SCMs, CRMs, DSSs, and KMSs.
B) SCMs, CRMs, ESSs, and KMSs.
C) enterprise systems, SCMs, DSSs, and CRMs.
D) enterprise systems, SCMs, CRMs, and KMSs.
D) enterprise systems, SCMs, CRMs, and KMSs.
Enterprise systems are also known as ________ systems.
A) resource planning
B) enterprise resource planning
C) enterprise support
D) management information
B) enterprise resource planning
An example of a highly structured decision is
A) creating a new product.
B) estimating the effect of changing costs of supply materials.
C) calculating the best trucking routes for product delivery.
D) granting credit to a customer.
D) granting credit to a customer.
Telus’s use of SharePoint for team sites is an example of using information systems to achieve which business objective?
A) customer and supplier intimacy
B) survival
C) improved decision making
D) operational excellence
A) customer and supplier intimacy
Enabling management to make better decisions regarding organizing and scheduling sourcing, production, and distribution is a central feature of
A) SCMs.
B) TPSs.
C) KMSs.
D) ERPs.
A) SCMs.
________ systems integrate supplier, manufacturer, distributor, and customer logistics processes.
A) Collaborative distribution
B) Supply-chain management
C) Reverse logistics
D) Enterprise planning
B) Supply-chain management
________ systems are designed to help firms manage their relationships with their customers.
A) CRM
B) MIS
C) CLE
D) CLU
A) CRM
You are planning the launch of your new company, an application service provider that provides an online timesheet and project tracking application. To best communicate with and manage your relationship with your users, you would want to implement a(n)
A) extranet.
B) intranet.
C) KMS.
D) CMS.
D) CMS.
Which types of systems consolidate the relevant knowledge and experience in the firm to make it available to improve business processes and management decision making?
A) TPS
B) extranets
C) KMS
D) CRM
C) KMS
You work for a highly successful advertiser that is just about to expand nationally. Of utmost importance will be finding a way to store and disseminate their clients’ continually updated branding guides, which include multiple image files and text documents, to all of the firm’s branches. What system will best serve these needs?
A) an intranet with KMS capabilities
B) an extranet with KMS capabilities
C) a TPS with KMS capabilities
D) a CRM
B) an extranet with KMS capabilities
You have been hired by Inspiration Inc., to help improve their profit margin. Inspiration Inc. is a business communications consultancy that services many clients in different industries throughout the United States. The end products of the company are customized recommendations for the best use of a client’s existing resources for improving internal communications, typically delivered via documentation in different media. The company has approximately 100 consultants, all of whom are located in their central headquarters in Chicago. What system do you recommend to improve the company’s business processes and increase their profit margin?
A) extranet, to enable quick collaboration over the Internet, minimize the time spent communicating with the client, and minimize the amount of paperwork needed
B) CRM, to maintain easily accessible customer records to minimize the time spent looking for client data
C) KMS, for minimizing redundant work on similar clients
D) marketing system, for improving sales levels
A) extranet, to enable quick collaboration over the Internet, minimize the time spent communicating with the client, and minimize the amount of paperwork needed
You manage the IT department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads. Which type of system will most efficiently provide a solution?
A) CRM
B) enterprise system
C) extranet
D) intranet
C) extranet
Which of the following types of system helps coordinate the flow of information between the firm and its suppliers and customers?
A) intranet
B) extranet
C) KMS
D) TPS
B) extranet
E-government refers to the application of ________ to digitally enable government and public sector agencies’ relationships with citizens, businesses, and other arms of government.
A) the Internet and networking technologies
B) e-commerce
C) e-business
D) any computerized technology
A) the Internet and networking technologies
Buying or selling goods over the Internet is called
A) e-commerce.
B) e-business.
C) an intranet.
D) an extranet
A) e-commerce.
The use of digital technology and the Internet to execute the major business processes in the enterprise is called
A) e-commerce.
B) e-business.
C) enterprise applications.
D) MIS.
B) e-business.
Which of the following statements about collaboration is not true?
A) In business, a collaboration can last as little as a few minutes.
B) Business collaboration relies on the formation of teams that are assigned a specific task or goal.
C) Successful collaboration can be achieved through technology regardless of the organization’s culture or structure.
D) One business benefit of collaboration is improved innovation
C) Successful collaboration can be achieved through technology regardless of the organization’s culture or structure.
Which of the following occupations would not be categorized as an “interaction” job?
A) sales representative
B) business manager
C) engineer
D) operations manager
C) engineer
Which of the following decisions requires knowledge based on collaboration and interaction?
A) How long will it take to manufacture this product?
B) Should we work with outside vendors on new products and services?
C) In which geographical locations are our products garnering the most sales?
D) Which product design is the most efficient for the user in terms of energy use?
B) Should we work with outside vendors on new products and services?
All of the following are direct business benefits of collaboration except for
A) improved quality.
B) improved financial performance.
C) improved customer service.
D) improved compliance with government regulations
D) improved compliance with government regulations
Which of the following types of collaboration tools allows you to communicate with avatars using text messaging?
A) virtual worlds
B) screen sharing
C) collaborative writing
D) large audience Webinars
A) virtual worlds
Which of the following is not one of the reasons for the increased business focus on collaboration and teamwork?
A) the need for creating innovative products and services
B) growth of “interaction” jobs
C) greater global presence
D) the need for more efficient work hierarchies
D) the need for more efficient work hierarchies
All of the following statements regarding Lotus Notes are true except which one?
A) It began as an e-mail and messaging client.
B) It is a widely used collaboration tool at larger firms.
C) It provides capabilities for wikis and microblogging.
D) It provides tools for full version control of all company documentation.
A) It began as an e-mail and messaging client.
Which of the following is not one of the four main classifications for collaboration tools identified by the space/time matrix?
A) synchronous/colocated
B) same time/remote
C) different time/remote
D) remote/colocated
D) remote/colocated
An example of a collaboration tool that supports colocated, asynchronous collaboration is
A) a team room.
B) e-mail.
C) a MUD.
D) a wall display
A) a team room.
The principal liaison between the information systems groups and the rest of the organization is a(n)
A) programmer.
B) information systems manager.
C) systems analyst.
D) CTO.
C) systems analyst.
A ________ is a senior manager who oversees the use of IT in the firm.
A) CEO
B) CFO
C) CIO
D) CTO
C) CIO
Which of the following roles falls into the duties of an information systems manager?
A) writing software instructions for computers
B) acting as liaison between the information systems group and the rest of the organization
C) translating business problems into information requirements
D) managing data entry staff
D) managing data entry staff
The ________ helps design programs and systems to find new sources of knowledge or to make better use of existing knowledge in organizational and management processes.
A) CTO
B) CSO
C) CKO
D) CPO
C) CKO
The CPO is responsible for
A) ensuring that the company complies with existing data privacy laws.
B) making better use of existing knowledge in organizational and management processes.
C) enforcing the firm’s information security policy.
D) overseeing the use of information technology in the firm
A) ensuring that the company complies with existing data privacy laws.
A(n) ________ is a set of logically related activities for accomplishing a specific business result.
Business process
Applications that allow managers to interactively manipulate current and historical data to discover patterns and trends that will help their decision making are referred to as ________.
business intelligence
An ESS commonly uses a(n) ________ to display an array of charts and graphs of a business’s key performance indicators.
digital dashboard/dashboard
A Web interface used to present integrated personalized business content to users is called a(n) ________.
portal
________ applications span the entire firm, integrating information from multiple functions and business processes to enhance the performance of the organization as a whole.
Enterprise
Supply chain management systems are one type of ________ system because they automate the flow of information across organizational boundaries.
interorganizational
A state Web site that allows citizens to pay parking fines online is a form of ________.
e-governemnt
________ are highly trained technical specialists who write the software instructions for computers
Programmers
________ are representatives of departments outside of the information systems group for whom applications are developed.
End users
IT ________ includes the strategy and policies for using information technology within an organization.
governance

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