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MIS Chapter 11

Knowledge management is the process that generates, captures, codifies and __________ knowledge across an organization in order to achieve a competitive advantage.

a) Analyzes

b) Transfers

c) Applies

d) Limits

e) Saves

An organization’s only sustainable competitive advantage lies in:

a) The data warehouse.

b) The creation of unrealistic expectations.

c) The employees’ knowledge and how they apply that knowledge to business problems.

d) The use of business intelligence.

e) The business processes.

This allows individuals to own their creativity and innovation in a way similar to owning physical property.

a) Intellectual property

b) Open source license agreement

c) Economies of scale

d) Intellectual capital

e) Patents

Business analytics fuel ________ decision making.

a) social

b) fact-based

c) profit-driven

d) intuition-based

e) top-down

Unlike other baseball teams at the time, the Oakland A’s used this to manage the team and carry themselves to the playoffs.

a) Players with lots of determination

b) Young players with the willingness to play

c) Factual data

d) High player salaries

e) High batting averages

Knowledge that has been identified, captured, and leveraged to produce higher-value goods or services or some other competitive advantage for the firm is called:

a) Information

b) Intellectual capital

c) Competitive advantage data

d) Business intelligence

e) System data

All of the following are main processes of knowledge management EXCEPT:

a) The generation of knowledge

b) The capturing of knowledge

c) The absorption of knowledge

d) The codification of knowledge

e) The transfer of knowledge

These are collections of data designed to support management decision making, and sometimes serve as repositories of organizational knowledge.

a) Data-marts

b) Data containers

c) Data warehouses

d) Data storage centers


________________ is hard to structure, hard to transfer, and highly personal to the source.

a) Data

b) Tacit knowledge

c) Implicit knowledge

d) Explicit knowledge

e) Information

IT is traditionally focused on _________________________.

a) data

b) tacit knowledge

c) implicit knowledge

d) explicit knowledge

e) information

All of the following are common elements of a BI system EXCEPT for:?

a) Reporting

b) Dashboards

c) Querying

d) Supply chain management

e) Scorecards

________________ is the process of analyzing data warehouses for “gems”.

a) Data combing

b) Data translation

c) Data mining

d) Data searching

e) Data manipulation

_______________ includes the movement from tacit knowledge to explicit knowledge.

a) Externalization

b) Socialization

c) Internalization

d) Combination

e) Appropriation

This is an ad-hoc codification system that manages tags for annotating and categorizing content.

a) Collaborative data store

b) Folksonomy

c) Data mart

d) Socio-content

e) Social Network

All of the following are examples of socialization EXCEPT for:?

a) Sharing war stories

b) Apprenticeships

c) Conferences

d) Non-structured activities, like an office party or lunch discussion

e) Project management

Capital One found ________ in combination with business analytics to be a very low-cost way to design and develop new products and services for customers.

a) Socialization

b) Experimentation

c) Absorption

d) Externalization

e) Globalization

By utilizing business analytics, a company can learn which one of the following?

a) Which products are moving slowly versus which products are moving quickly

b) Which products have been sold in the past 3 months

c) Who is buying the product and what price they’re willing to pay

d) Where each product sits (warehouse, store or factory location)

e) The suppliers who contributed to the manufacturing of the product

All of the following are components of business analytics EXCEPT for:

a) A data repository

b) Software

c) Hardware

d) A corporate culture that supports analytics

e) A skilled workforce

This company approach is one in which facts are gathered and analyzed as the first step in decision making.

a) Information-driven management

b) Hierarchical structure

c) Network structure

d) Evidence-based management

e) Social analytics

This is the term used to describe the techniques and technology that make it possible to deal with very large volumes of information that are created and stored for analysis.

a) Data warehouse

b) Database

c) Big data

d) Data analytics

e) Business intelligence

To support the analytical needs of an organization, data warehouses need to be all of the following EXCEPT:

a) Scalable

b) Compatible with the IT infrastructure

c) Agile to support changing requirements

d) Secure

e) Inaccessible

The four main types of intellectual property are all of the following EXCEPT:

a) Patent

b) Trademarks

c) Designs

d) Data warehouse

e) Copyrights


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