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MIS Chapter 8

Forward integration
takes information entered into a given system and sends it automatically to all downstream systems and processes
Backword integration
Takes information entered into a given system and sends it automatically to all upstream systems and processes
enterprise systems
Provide enterprise wide support and data access for a firm’s operations and business processes
enterprise application integration (EAI)
connects the plans, methods, and tools aimed at integrating separate enterprise systems
middleware
Several different types of software that sit between and provide connectivity for two or more software applications
Enterprise application integration middleware
takes a new approach to middleware by packaging commonly used applications together, reducing the time needed to integrate applications from multiple vendors
legacy system
an old system that is fast approaching or beyond the end of its useful life within an organization
data integration
Integration of data from multiple sources, which provides a unified view of all data
supply chain management (SCM)
The management of information flows between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability
effect and efficient supply chain management
Can enable an organization to have these impacts on Porter’s Five Forces Model: Decrease the power of buyers, increase its supplier power, increase buyers’ switching costs to reduce the threat of substitute products or services, create entry barriers to reduce the threat of new entrants, increase efficiencies while seeking a competitive advantage through cost leadership
bullwhip effect
occurs when distorted product demand information ripples from one partner to the next throughout the supply chain
supply chain visibility
The ability to view all areas up and down the supply chain in real time
supply chain execution software
ensure supply chain cohesion by automating the different activities of the supply chain
analytical CRM
Supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers
operational CRM
Supports traditional transactional processing for day-to-day front-office operations or systems that deal directly with the customers
cross-selling
Selling additional products or services to an existing customer
up-selling
Increasing the value of the sale
predictive dialing
Automatically dials outbound calls and forwards answered calls to an available agent
ERP system
Provide organizations with consistency- they allow for the effective controlling and planning of all resources required to plan, source, make, and deliver goods and services.
primary users of SCM system
Customers, resellers, partners, suppliers, distributors
primary users of CRM system
Sales, marketing, customer service
primary users of ERP system
Accounting, finance, logistics, production
primary business benefits of SCM system
Market demand, resource and capacity constraints, real-time scheduling
primary business benefits of CRM system
Sales forecasts, sales strategies, marketing campaigns
primary business benefits of ERP system
Forecasting, planning, purchasing, material management, warehousing, inventory, distribution

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