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MIS Chapter1 and 2

An organization’s platform consists of the hardware, software, and communications components that the organization uses to process and manage information.
True
Large corporations have been slow to adopt mobile computing as a platform
False
UPS’s use of Web-based tools that allow customers to embed UPS functions, such as tracking and cost calculations, into their own Web sites was an information systems solution used to achieve customer intimacy.
True
An IT infrastructure provides the platform on which the firm can build its information systems.
True
Purchase of information systems and telecommunications equipment constituted more than half of all capital investment in the United States in 2013.
True
Business processes are those logically related tasks for accomplishing tasks that have been formally encoded by an organization.
True
Developing a new product, fulfilling an order, or hiring a new employee are all examples of business processes.
True
A business model describes how a company produces, delivers, and sells a product or service to create wealth.
True
IT managerial jobs are outsourced easily because of the universal standards used by the Internet.
False
A cross-functional business process requires information to be shared between different business departments.
True
An understanding of enterprise-wide systems for customer relationship management is one of the skills relevant to careers in marketing.
True
Transaction processing systems are the basic business systems that serve the operational level of the organization.
True
Differentiate between the acronyms IT and IS? Choose the BEST of the following answers.
IT focuses only on technology. IS includes techonogy, people and process.
The title of the executive who is in charge of the people who design and build information systems, the people who use those systems, and the people responsible for managing those systems is the
CIO
What does a systems analyst do?
Defines requirements of end users for programmers
Which of the following is the correct hierarchy from the lowest level to the highest level?
data, information, knowledge
A(n) _____________ is a computer program designed to support a specific task or business process.
Application
Enterprise resource planning systems
use a common database for all functional areas.
In your new position, you are told that you will be working with a business analyst. What would you expect this work to entail?
Explain the business process
Whereas marketing and financial careers have been transformed by the growth in information systems, management has-so far-remained relatively unaffected
.

False

All of the following choices describe ways for a company to achieve a competitive advantage, except:
implementing information systems to support better management decision making.
The move of other Banks to use ATMs after Citibank unveiled its first ATMs illustrates the information system business objective of:
survival.
Electronic computers and related software programs are the technical foundation, the tools and materials, of:
modern information systems.
In a hierarchical organization, the upper levels consist of:
managerial, professional, and technical workers.
The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company’s members is called its:
culture.
Which of the following is an example of a business using information systems to create new products and services?
Apple’s creation of the iPhone and iWatch.
An example of a business using information systems to attain competitive advantage is:
Walmart’s supply chain management system to insure that each store has adequate inventory of popular selling products.
An example of a business using information systems for customer and supplier intimacy is:
JC Penney’s information system that allows its contract manufacturers to see what garments have been sold and need to be replaced.
To make sure they stock clothes that their customers will purchase, a department store implements a new application that analyzes spending levels at their stores and cross references this data to popular clothing styles. This is an example of using information systems to support a business strategy of:
customer and supplier intimacy.
Which of the following is a cross-functional business process?
Fulfilling a customer order
Engineers, architects and financial analysts are examples of:
knowledge workers.
________ support making decisions that are unique, rapidly changing, and not easily specified in advance.
Decision support systems
Which type of system would you use to determine the five suppliers with the worst record in delivering goods on time?
SCM
These systems are designed to support organization-wide process coordination and integration.
Enterprise applications
A(n) ________ collects data from various key business processes and stores the data in a single comprehensive data repository, usable by other parts of the business.
enterprise system
What is the most important benefit of an enterprise application?
Enabling business functions and departments to share information
Buying or selling goods over the Internet is called:
e-commerce.
The use of digital technology and the Internet to execute the major business processes in the enterprise is called:
e-business.
In a business environment, the focus of collaboration is to:
accomplish a task that requires particpation from a number of indivisuals and departments.
What is the initial objective of using information services to enhance business processes?
Automate manual processes
A wiki is a type of collaborative:
web site.
The principal liaison between the IT department and the people in Business Functions of the organization is a(n):
systems analyst.
A ________ is a senior manager who oversees the use of IT in the firm.
CIO

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