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MIS Exam 3

ERP extended components
components that support the primary external activities of the organization for dealing with suppliers and customers
stand alone application
systems that focus on the specific needs of individual departments
make-to-stock process
goods are produced based on forecasted demand
legacy systems
older systems that are not designed to communicate with other applications beyond departmental boundaries
enterprise systems
information systems that allow companies to integrate information on a company-wide basis
vanilla version
the features and modules that a packaged software system comes with out of the box
procure to pay process
the processes involved with aquiring goods from suppliers
business process management
a systematic, structured improvement approach by all or part of an organization whereby people critically examine, rethink, and redesign business processes in order to achieve dramatic improvements in one or more performance measures, such as quality, cycle time, or cost
internally focused systems
information systems that support functional area, business processes, and decision making with an organization
value system
a collection of interlocking company value chains
supply chain visibility
the ability to track products as they move through the supply chain but also to forsee external events
CAM
the use of information systems to control production processes
RFID
the use of electromagnetic energy to transmit information between a reader (transceiver) and a processing device, used to replace bar codes and bar code readers
supply chain efficiency
the extent to which a company’s supply chain is focusing on minimizing procurement, production and transportation costs
JIT
An SCM innovation that optimizes ordering quantities such that parts or raw material arrive just when they are needed for production
CRM
applications that help to create and maintain lasting relationships with customers by concentrating on the downstream information flows
supply chain
commonly used to refer to the network of producers of supplies that a company uses
VMI
a business model in which suppliers to a manufacturer (or retailer) manage the manufacturer’s (or retailer’s) inventory levels based on pre-established service levels
CIC
a part of operational CRM that provides a central point of contact for an organization’s customers, employing multiple communication channels to support the communication preferences or customers.
SCM
applications that help to improve inter-organizational business processes to accelerate product development and innovation and to reduce costs
data flows
the movement of data through an organization or within an information system
systems development life cycle
term that describes the life of an information system from conception to retirement
systems analysis
the second phase of the systems development life-cycle from users, managers, business processes, and documents to understand how a proposed information system should function
requirements collection
the process of gathering and organizing information from users, managers, business processes, and documents to understand how a proposed information system should function
alpha testing
testing performed by the development organization to assess whether the entire system meets the design requirements of the users
pilot conversion
using a new system in one location before rolling it out to the entire organization
prototyping
a systems development methodology that uses a trial and error approach for discovering how a system should operate
outsourcing
the practice of turning over responsibility for some or all of an organizations information systems development and operations to an outside firm
productivity paradox
the observation that productivity increases at a rate that is lower than expected when new technologies are introduced
external acquisition
the process of purchasing an existing system from an outside firm
systems benchmarking
a way to evaluate a proposed system by testing a portion of it with the system workload
request for proposal RFP
a report that is used to tell vendors what the requirements are and to invite them to provide information about how they might be able to meet those requirements

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