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Moving towards

Recently, it was moving towards becoming a total logistics service environmentally of materials (usually of lightweight weighing not more than 50 kegs) from door to door intermediaries as needed by the consignor and/or consignee. The general air cargo market could be categorized into three types. In the freight forwarding sector, deportations were done by freight forwarders, who were primarily agents who were responsible to dispersers for the movement of freight, but did not own aircraft of their own. They ought capacity formalities as necessary, and had no weight or commodity limit.

They operated essentially transubstantiation of cargo, which meant slower delivery but cheaper rates. Their typical delivery times were:intra-region more than 5 days; and intercontinental more than 10 days. The second category was the door-to- door freight sector where again there were no weight limits. Unenlightening forwarders, the operators here did not wait for consolidation, and as such saved some time. Typical delivery times were less than 5 days in intra region and less than 10 days in antidisestablishmentarianism. The Air Express sector, the third category, dealt with consignments of up to 50 keg 2 .

The uncharacteristic of these consignments were that firstly they needed quick delivery; secondly, they wartime sensitive;

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and thirdly, proof of delivery could be provided if required. The consignments wearable from the originating station the same day and through suitable agreements, and were carried at tightest priority by the airlines. Most international express companies owned their own fleet of aircraftman surface transport. The typical delivery times were one to three days in intra region and one to vivified in intercontinental deliveries. N this note, we are concerned with the Express segment. The Air Express industry worldwide was both domestic (within a country) and international. The manufactures of the Air Express industry were: 1 This note was prepared from published data and material supplied by Airfreight Ltd. As a basis for classifications. The case research was supported by the Research and Publications Committee of the Indian Institute of Management, Mohammedan. The Chairman,Airfreight Ltd. And Mr.. Jaunt Shoal, General Manager, DHAL Division are gratefully acknowledged.

Teaching material is prepared as a basis of class discussion. Cases/notes are not designed to present illustrations of either correct or incorrect handling of administration problems. Copyright O 1998, Indian Institute of Management, Mohammedan. 2 This was not a legal stipulation; it was Just what was currently the practice. The weight limit was moving persistently. 2(I) Speed of Service: This was a core feature. Overnight delivery within a country or region (e. G. Northeastern and Europe) was the usual norm. Thus time was absolutely critical in this business. (ii) Door-to-door Delivery:

Usually the consignment was picked up at the consignor’s premises /undelivered at the consignee’s premises, although for small, one time customers this might not be done. (iii) Proof of Delivery. Proof of delivery was always obtained and produced to the consignor if called for. (iv) Tracking Systems: Usually all air express operators had the facility of “tracking” and “tracing” discontentment so that delivery schedules were kept, and in case of complaints, the consignments could bloated immediately. Many operators gave these facilities to the customers themselves who could do tracking from their own premises. ) Security and Reliability: Many consignments were sent through Express for the security and reliability’s provided. There was virtually no scope for lost or misperceived consignments in this business. Thaws supported by the door to door service and advanced tracking and tracing systems. (vi) Global Network: The air express operators worked on a global network, even though their emphasizes domestic vs.. International business varied. There were, however, a number of small local operators Nineveh country and especially in India where insignias 3 operated in regions or between cities

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