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My Systems Analysis Ch.7

Outsourcing can refer to ____.
the rental of software from a service provider
the handling of a company’s entire IT function
Some data files should be hidden totally from view, while others should have ____ so users can view, but not change, the data.
read-only properties
Which of the following is true of a traditional systems development environment?
systems are designed to run on local and wide-area company networks
systems often utilize Internet links and resources
Software vendors regularly upgrade software packages by adding improvements and enhancements to create a new version or release.
True
A ____ measures the time a package takes to process a certain number of transactions.
benchmark
Some ____ providers concentrate on specific software applications; others offer resources like order processing and customer billing.
service
Microsoft’s ____ is one of the major Web-based development environments.
.NET
____ reduces the customer’s need for software maintenance, operation, and support.
Software as a Service
Which of the following is a path that development can follow?
construct a legacy system
For desktop applications, software license terms and conditions usually can be modified.
False
A user ____ utilizes standard business software, such as Microsoft Word or Microsoft Excel, which has been configured in a specific manner to enhance user productivity.
application
The ____ team must include users, who will participate in the selection process and feel a sense of ownership in the new system.
evaluation and selection
In addition to configuring software, the IT staff can create a user ____, which includes screens, commands, controls, and features that enable users to interact more effectively with the application.
interface
Oracle Corporation offers a service called ____, which provides e-business applications on a fixed fee basis.
Oracle On Demand
In a traditional systems development environment, security issues usually are less complex than with Web-based systems, because the system operates on a private company network, rather than the Internet.
True
Building an application in a Web-based environment might involve greater risks and benefits, compared to a traditional environment.
True
A software package that can be used by many different types of organizations is called a vertical application.
False
When determining outsourcing fees, a ____ has a variable fee based on the number of users or workstations that have access to the application.
subscription model
A(n) ____ model is an outsourcing fee model that charges a variable fee based on the volume of transactions or operations performed by the application.
transaction
Outsourcing a basic business process is often called ____.
BPO
If a purchased package will be used without modification, you can begin planning the systems implementation phase upon its purchase.
True
Many IT ____ offer specialized services that help companies select software packages.
consultants
Mergers and acquisitions typically have no impact on clients and customers of large, financially healthy firms.
False
The software that a company’s IT department makes, builds, and develops is called ____ software.
in-house
____ promotes a broader vision of Software + Services, which refers to the company’s strategy for cloud computing — integrating software applications, platforms, and infrastructure.
Microsoft
A software ____ is software that is obtained from a vendor or application service provider.
package
When determining outsourcing fees, a ____ uses a set fee based on a specified level of service and user support.
fixed fee model
____ is an example of a nonprofit organization that publishes standards and reports for its members and the general public.
The TPC
Benchmark tests must precisely match the day-to-day situation at your company.
False
In general, systems development is faster, more flexible, and more user-oriented than in the past.
True
Companies that use commercial software packages always must increase the number of programmers and systems analysts on the IT staff.
False
____ is a model of software deployment where an application is hosted as a service provided to customers over the Internet.
Software as a Service
For large-scale systems, license agreement terms can be negotiated.
True
Mission-critical IT systems should be outsourced only if the result is a cost-attractive, reliable, business solution that fits the company’s long-term business strategy.
True
When planning a slide presentation to management at the end of the systems analysis phase, systems analysts should keep all of the following suggestions in mind EXCEPT ____.
ignore time for discussion and questions and answers
Advantages of purchasing a software package over developing software in-house include all of the following EXCEPT ____.
satisfaction of unique business requirements
By designing a system in-house, companies can develop and train an IT staff that understands the organization’s business functions and information support needs.
True
Buyers can customize a software package by ____.
all of the above
Some industry leaders predict that ____ computing will offer an overall online software and data environment supported by supercomputer technology.
cloud
____ is the transfer of information systems development, operation, or maintenance to an outside firm that provides these services, for a fee, on a temporary or long-term basis.
Outsourcing
The choice between developing versus purchasing software often is called a ____ decision.
build or buy
Which of the following is true of Web-based development?
Web-based systems can run on multiple hardware environments.
The decision to develop software in-house will require less participation from the systems analyst than outsourcing or choosing a commercial package.
False
Web-based software usually requires additional layers, called ____, to communicate with existing software and legacy systems.
middleware
Some vendors limit their reference lists to satisfied clients, so you can expect mostly positive feedback from those firms.
True
The primary objective of an evaluation and selection team is to eliminate system alternatives that will not work, rank the system alternatives that will work, and present the viable alternatives to management for a final decision.
True
Building an application in a ____ environment can offer greater benefits, and sometimes greater risks, compared to a traditional environment.
Web-based
Many firms feel that in-house IT resources and capabilities provide a competitive advantage because an in-house team can respond quickly when business problems or opportunities arise.
True
A firm that enhances a commercial package by adding custom features and configuring it for a particular industry is called a(n) ____.
VAR
A ____ is a document that describes a company, lists the IT services or products needed, and specifies the features required.
request for proposal (RFP)
Typically, companies choose in-house software development for all of the following reasons EXCEPT to ____.
obtain input from other companies who already have implemented the software
Net present value is a percentage rate that compares the total net benefits (the return) received from a project to the total costs (the investment) of the project.
False
Some firms offer ____, which provide powerful Web-based support for transactions such as order processing, billing, and customer relationship management.
IBS
The software that a company’s IT department makes, builds, and develops is called ____ software.
in-house

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