New Trend In International Banking
The Zedmo (Asia) Pacific Bank was incorporated in Taiwan on the 7th December 1970. The lead promoter of the bank, Mr. Philip Zem decided to recruit one of his relatives, Mr. Sim Lin, who by profession is one of the most respected bankers of his generation. Mr. Lin graduated from one of the local Universities with a BSc (Hons) in Mathematics & Physics.
After a short work experience with the Best Union Bank (BUB), he went to USA to complete a Masters’ Degree in Banking & Finance. Mr. Lin is a very ambitious young man, and constantly told his colleagues that he will not get married at a young age, because some wife can be very dominant. He does not want to be bossed by the wife. He wants to maintain a high-profile and lavish life style until he reaches the age of 34. On his return in Taiwan, he was approached by a number of local and foreign banks to work for them as their Deputy General Manager of Operations. After quite a while without a job because he wanted to be choosy, the President and CEO, Mr. Philip Zem approached him with a very lucrative salary package for him to work for Zedmo (Asia) Pacific Bank.
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Zem is a very old-fashioned and conservative banker, who worked for one of the local banks until 1968. Whenever, there is such a comment coming from the capital market, Mr. Zem seems to take exception and get unnecessarily upset. He would normally quote “Slowly but surely” of what one is doing rather than taking a faster lane, and in the end, gets caught up with various problems. This is a business philosophy that he used to tell Mr. Lin that he has learnt a lot out of the University of Life. Mr. Zem never had the opportunity to go the University after his secondary school.
His family could not afford the University fees, and he had no option but to join Best Union Bank as a messenger and worked his way through the ladder. After his normal working hours, Mr. Zem used to teach himself accounts and maths so that he can progress further in life. Zedmo (Asia) Pacific Bank employed 150 employees including the management staff. Every month, they would have their management meeting and Mr. Zem would suggest to other members of the Board of Directors that the bank is doing very well with their manual accounting system.
Every night at least 25 employees including Mr. Lin would stay behind to complete the day’s work manually. The bank had to pay huge overtime to the employees and provide them with transport. Mr. Zem would boast his success that luckily he has one of his relatives to supervise the “after-office-hours” job. One evening, there was a power failure at the bank’s premises, and the job could not be completed as planned. The next morning, Mr. Zem came to know about this problem. He called in Mr. Lin, who is practically in-charge of the bank’s operations to get a definitive explanation.
Meanwhile, customers of the bank were coming to the bank to withdraw monies right-left-and centre. Mr. Lin recognized that the problem was going to aggravate that he told Mr. Zem to change his old-fashioned business practice. He shouted to Mr. Zem saying that” I have told you on a number of occasions that this bank will fail unless, we modernize its operations”. Our competitors are conducting all their transactions electronically. Why can’t we do the same? We need to invest more in Information Technology rather than paying more overtime. The bank is going to collapse unless we change this administrative practice.
The staff is getting really tired of this manual system, which gives a reasonable accuracy of the transactions. Meanwhile, news started to spread in the City that Zedmo (Asia) Pacific Bank is facing some serious administrative problems with its accounts. The External Auditors were called in to help minimize the damage that the accounts should be reconciled to the last dollar. Mr. Chen, who was the Auditing partner of Lem Chu Associates, came in a rush and told Mr. Zem that he had noticed that this system cannot carry out to function in this modern setting.
He stated that he was getting really worried, when last year’s audit was not completed on time as a result of missing information from the customers’ accounts. Unknown to the Board of Directors, the Regulatory Agency had issued a warning to Mr. Zem concerning the bank’s liquidity and capital adequacy requirement. Mr. Zem never disclosed this piece of information to the rest of the directors, and nor to the management team. While assisting the management to put the accounts up to date, the Auditors found out that there is a sum of US$5 million missing from one of the customers’ account.
This matter was brought to the attention of Mr. Zem, who claimed that the bank should keep quiet and the money will be refunded to the client without much publicity. Mr. Lin was so upset that he decided to take one day off duty. He told Mr. Zem that he has lost control over the operations of the bank. It is high time that he consult other members of the Board of Directors that he should retire. Mr. Zem was very adamant that he told Mr. Lin to leave his office because he wants to be the boss of the bank. One of the corporate customers phoned the bank to find out what has happened, he was told by the front-office staff that it is “none of his business” and Mr.
Zem is still in control. The competitors of Zedmo (Asia) Pacific Bank came to know about the news and one of them decided to “launch” a hostile bid to takeover the operations of Zedmo (Asia) Pacific Bank. Mr. Zem decided to make a news announcement on the Taiwanese media that the bank is still solvent and those new financial services products will be made available as soon as they have sorted out the accounts. Mr. Clifford Smith a foreigner working for the Regulatory Agency came to the bank to meet with the Board of Directors so that a decision can be made to save the embarrassment and the bank from collapse.
Mr. Smith was a very vocal person and told Mr. Zem that Information Technology in banking is now one of the key drivers. Mr. Zem replied that you are talking in terms of “machines”, when we survive without computers for a long time. Mr. Smith further argued that the bank has not been able to meet its capital adequacy ration under the Basel I Accord for quite sometimes. The authorities are now very concerned that the New Basel II, will shortly become the norm for all banks to comply with.
Mr. Zem replied that “the bank operated long enough without having to under the Basel Accord”. He also stated that I do not need this gentleman (meaning Basel II) to come on my banking premises. I will get the security guards to throw him out of the banking hall. The Finance Director of Zedmo (Asia) Pacific Bank pointed out during the meeting that Mr. Zem was obsessed in turning the bank into a “one-stop financial services boutique” and when asked what he is going to offer, he said, we will keep the same level of services and charge the customers more for the bank’s services.
Mr. Zem was quite embarrassed to hear the Finance Director’s argument and told him to resign immediately because he is in control whatever happened to the bank. Mr. Lin has sent an email to Mr. Zem to tender his resignation because he is of the opinion that the bank will not be able to recover from the operational risk. An inter-bank borrowing from Sin-Son Bank for the amount of US$65 million is coming close to maturity. The Chairman of the Sin-Son Bank, Miss. Cheong is a very serious banker and has given Zedmo (Asia) Pacific Bank a delay of one day, failing, which if the amount is not paid in full, there will be a court case.