An organization’s _____ describes the reasons for an organization’s existence.
Skyway manufactures fighter jets. It aims to be the top aircraft manufacturing company in the world. This is an example of the _____ of the company.
A vision captures the key elements of the organization’s past and present.
A well-formulated vision that is embraced by employees can give an organization an edge over its rivals.
An organization’s _____ describes the narrower aims that organizations pursue in an effort to serve their visions and missions.
The most effective goals are those that are specific, measurable, aggressive, realistic, and time-bound.
An automobile manufacturing company wants to be the first company in the world to launch a car that would require no human intervention to run on the road. The fact that the company has an explicit goal reflects the _____ dimension of a goal.
Which of the following statements holds true for the “specific” aspect of a goal?
The goal is explicit rather than vague.
An automobile manufacturing company wants to be the first company in the world to launch a car that would require no human intervention to run on the road. It wants to do so by year 2020. The progress of the project can be easily calculated and assessed. The fact that this project can be easily assessed reflects the _____ dimension of a goal.
Which of the following statements holds true for the “measurable” aspect of a goal?
The goal that is achieved is quantifiable.
Which of the following statements holds true for the “aggressive” aspect of a goal?
The goal presents a significant challenge to the organization.
An automobile manufacturing company wants to be the first company in the world to launch a car that would require no human intervention to run on the road. It wants to do so by year 2020. The task presents a challenge to the engineering skills of the organization. The fact that the task presents a challenge to the organization reflects the _____ dimension of a goal.
Which of the following statements holds true for the “realistic” aspect of a goal?
The achievement of the goal is feasible.
An automobile manufacturing company wants to be the first company in the world to launch a car that would require no human intervention to run on the road. It wants to do so by year 2020. The company has the required technology and the required finances to come up with such a car. Therefore the plan seems to be feasible. The fact that the plan is viable and practicable reflects the _____ dimension of a goal.
Setting organizational goals that are easy to reach encourages employees to work just hard enough to reach the goals.
An automobile manufacturing company wants to be the first company in the world to launch a car that would require no human intervention to run on the road. It wants to do so by year 2020. The fact that the company has a set target date to complete the task reflects the _____ dimension of a goal.
An organization’s _____ describes what the organization hopes to become in the future.
A firm’s strategy includes which of the following:
Captures how vision and mission will be achieved
Goals and objectives serve to accomplish all of the following EXCEPT:
Align goals with objectives
Examples of business strategy include all the following EXCEPT:
Know the business needs to compete in order to be effective
The best strategies, corporate and business, are based on a thorough SWOT analysis.
Mission and vision development are analogous to which step in the principles of management framework:
The communication step of the mission and vision statements development process is analogous to which step in the principles of management framework:
The content of the mission and vision statements process is analogous to which step in the principles of management framework:
The monitoring step of the mission and vision statements development process is analogous to which step of the principles of management framework?
Goals are outcome statements that define what an organization is trying to accomplish:
Both programmatically and organizationally
Functional areas, like accounting and marketing, will need to have goals and objectives that help show how those functions are contributing to the organization’s goals and objectives.
Goals and objectives provide a form of control since they create a feedback opportunity regarding how well or how poorly the organization is executing its strategy.
Historic financial goals and objectives, even though financial outcomes are wide ranging in scope, are also purely historic.
The role of goals and objectives are achieved only in the planning stage.
The way that the firm is organized can affect goals and objectives in a number of ways.
Goals and objectives are a not a basis for reward systems.
Characteristics of the approach to setting and managing goals and objectives include which of the following?:
Measures should be based around the needs of customers, shareholders and other key stakeholders
One of the key litmus tests for the setting of goals, objectives, and measures is whether or not they are linked in some way to the key factors driving an organization’s success or competitive advantage.
While goals may sometimes be general, the objectives and the metrics that gauge them should be specific.
The main challenge with fact-based objectives is that many firms find future opportunities in markets where there is an existing set of customers.
Division of labor can improve coordination between different tasks and the people who perform them.
Horizontal linkages tie supervisors and subordinates together.
Horizontal linkages are relationships between equals in an organization.
Horizontal linkages refer to unofficial relationships such as personal friendships, rivalries, and politics.
Informal linkages do not appear in organizational charts.
Vertical linkages are often called committees, task forces, or teams.
Vertical linkages are of great importance when close coordination is needed across different segments of an organization.
A _____ structure can help develop new managers by putting a person without managerial experience in charge of a relatively small project as a test to see if the person has a talent for leading others.
A big advantage of a _____ structure is that it allows a firm to act quickly.
A functional structure differs from a simple structure in that a functional structure:
relies on a formal system of division of labor.
Because _____ structures are slow to execute change, they tend to work best for organizations that offer narrow and stable product lines.
Conflicts within departments are relatively rare in organizations that follow a _____ structure because all the people in a particular department share the same background, training, and as such, they tend to get along with each other.
If a firm consisting of more than one person is following a _____ organizational structure, tasks tend to be distributed among them in an informal manner rather than each person developing a narrow area of specialization.
In which of the following organizational structures, an organizational chart is usually not needed?
A simple structure
_____ organizational structures do not rely on formal systems of division of labor.
Strategic decision making in a _____ organizational structure tends to be highly centralized, with the owner often making all the important decisions.
Which of the following statements about functional structures is accurate?
They tend to create highly-skilled specialists.
Which of the following is a disadvantage of using a functional structure?
Slow execution of strategic changes
Which of the following organizational structures relies heavily on horizontal relationships?
A matrix structure
Which of the following statements about matrix structures is accurate?
They violate the unity of command principle.
A functional structure tends to create highly-skilled specialists.
A functional structure works best for organizations that offer wide variety of products lines.
Matrix structures rely heavily on horizontal relationships.
Multidivisional structures tend to be more costly to operate than functional structures.
Multidivisional structures create cross-functional teams that each work on a different project.
Simple organizational structures rely on formal systems of division of labor.
Strategic decision making in a simple structure tends to be highly centralized.
Using a multidivisional structure violates the unity of command principle.
_____ is a formal system developed to determine what tasks people actually perform in their jobs.
An applicant-matching software program would suggest which of the following personality traits would provide the best person/organization fit with a Wall Street firm?
Findings of person/organization fit studies indicate
when people fit their organization, they are more committed to the organization.
Person/job fit is the
degree to which a person’s skill, knowledge, abilities and other characteristics match the job demands.
Person/organization fit is the
degree to which a person’s values, personality, goals and other characteristics match those of the organization.
Sherri is creative, warm and caring. Person/job fit suggests one job she might be particularly effective at is
elementary school teacher.
A risk-averse individual is generally a poor fit for a high-tech firm in a dynamic environment.
Person/job fit and person/organization fit are positively related to job satisfaction.
There is usually a strong relationship between good person/organization fit and high job performance.
When people fit their jobs, they experience higher levels of stress.
The data gathered from forecasting helps the recruitment process by:
determining how many people must be hired.
Winning the war for talent means attracting the right workers who will be enthusiastic about their work.
A _____ analysis focuses on the duties of the job.
A job analysis largely involves:
research and study to review job responsibilities of current employees.
A list of tasks, duties, and responsibilities of a job resulting from the stage of job analysis is called a _____.
Duncan Solutions, a growing electronics firm, has recently installed an automatic service to respond to customer queries that can be resolved with minimal troubleshooting information. This system, which uses interactive voice response, has enabled them to significantly reduce the number of customer support employees they require. This reduced manpower requirement depicts the role of _____ as an external factor that impacts forecasting in the company.
In the recruitment process, a protocol involves a:
predetermined systemic procedure for how applications and résumés will be processed.
A type of recruitment strategy that involves a planned program to access potential candidates who are known to current employees is the _____.
employee referrals program
_____ is defined as a process that provides the organization with a pool of qualified job candidates from which to choose.
The danger in filling all vacant job positions with internal candidates is that it reduces the _____ in the organization’s workforce.
Which of the following is an internal factor influencing forecasting?
Global expansion plans
Which of the following is the first stage in the recruitment process?
Acknowledgment of a job opening
Which of the following is a process that was established with the purpose of helping internal candidates apply for a job vacancy in the same organization?
Which of the following is an example of a competency-based job analysis?
Working with data analysis tools
Which of the following is a difference between task-based and competency-based job analyses?
Task-based job analysis is suited for lower-level job positions while competency-based analysis might be more appropriate for specific, higher-level positions.
Job design and job analysis are processes aimed at the same purpose.
Recruitment is defined as a process that provides the organization with a pool of qualified candidates.
The ability to work in groups is an example of a candidate’s competence.
_____ show the lines of responsibility through which a supervisor delegates authority to subordinates, oversees their activities, evaluates their performance, and guides them toward improvement when necessary.
Which of the following is the solution to the challenge created by division of labor- figuring out how to coordinate different tasks and the people who perform them?
Which of the following is a basic building block of an organizational structure?
Which of the following best describes vertical linkages?
They tie supervisors and subordinates together.
Which of the following is used by executives when mapping out the vertical linkages in an organizational structure?
The unity of command principle
Which of the following is true about horizontal linkages?
They are of great importance when close coordination is needed across different segments of an organization.
Which of the following best describes informal linkages?
They refer to unofficial relationships such as personal friendships, rivalries, and politics.
Creating a structure that effectively coordinates a firm’s activities increases the firm’s likelihood of being successful.
Division of labor can improve efficiency.
Culture and reputation costs are intangible costs associated with any form of control.
With the scorecard and strategy map in hand, managers break broad goals down into
All of the following statements regarding performance evaluations are true EXCEPT:
Giving performance issues ultimately decreases morale
Which of the following is NOT one of the areas you should think about when having your own performance reviewed:
Who should conduct the review
When well-designed, organizational controls can provide benefits such as
better ability to manage uncertainty and complexity.
Which of the following statements regarding change is INCORRECT?
Organizational change takes only a few forms.
Organizational change can be either radical or incremental.
All of the statements regarding workplace demographics and their impact on change are correct EXCEPT an older workforce
will likely cause flexible work hours and job sharing to diminish as older people like the structure of set hours of work.
Which of the following statements regarding factors of change in the organization is INCORRECT?
Manufacturing jobs have been outsourced, but knowledge-based jobs are largely safe from such movement.
Which of the following statements regarding performance and organizational change is INCORRECT?
More successful firms find it easier to change than those performing poorly.
Surveys indicate that resistance to change is one of the top two reasons why change efforts within organizations fail.
The most negative reaction to a proposed change attempt is
Being disturbed by changes without voicing your opinion is
All of the following statements regarding resistance to change are correct EXCEPT
when people react negatively to change, they experience negative emotions, but are no more likely to leave the firm than they would be in a firm that was not undergoing organizational change.
All of the following statements regarding reasons employees resist change are correct EXCEPT
people with a negative self-concept view change as an opportunity.
People resist change for all of the following reasons EXCEPT
feelings of certainty.
Those employees who feel they can perform well under a new system will be more committed to change.
People do not welcome change whether it is favorable or not to them.
Which of the following statements regarding reasons employees resist change is correct?
people resist change that negatively impacts their influence and power in the firm.
Resistance to change is never a positive force for an organization.
Which of the following is NOT a stage of Lewin’s model of planned change?
What is the first step in Lewin’s model of planned change?
All of the following factors are important when unfreezing for planned change EXCEPT
taking things slowly; do not suggest a crisis is imminent
Employees with more complete information are no more committed to the change effort than those who have less than complete information.
Which of the following statements related to the unfreezing stage of planned change is INCORRECT?
Get everyone on board as soon as the change is initiated.
Making sure that organizational members are ready for and receptive to change is what step of the Lewin model?
Which of the following statements regarding the second stage of planned change is INCORRECT?
Create big wins because people need to see that things are happening.
Ensuring that change becomes permanent and the new procedures become the norm is what stage of Lewin’s model of planned change?
Which of the following statements regarding the final stage of planned change is INCORRECT?
Declare victory early in making the change and get into a routine.
Which of the following statements regarding overcoming resistance to your proposals is INCORRECT?
Do not listen to naysayers.
The first step in an effective employee training is the stage of _____.
The step of employee orientation, if conducted efficiently, can help reduce turnover rates.
Which of the following is true regarding mentorship as a step in employee training and development?
Mentorship works effectively when embedded in the company’s culture.
The last step in employee training and development is the step of ____ training.
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