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OM Exam 1

production
the creation of goods and services is referred to as
innovation
which of the following is NOT one of the three strategic approaches to competitive advantage
competitive advantage
the creation of a unique advantage over competitors is referred to as
concerned with uniquesness
competing on differentation
mission
which of the following is the purpose or rationale for an organization’s existence
achieving maximum value as perceived by the customer
competing on cost is
marketing
which of the following is NOT one of the 10 OM decisions
finance/accounting
which of the following is NOT one of the 10 strategic OM decisions listed in the text?
research and development
which of the following is NOT considered to be one of the three primary functions that all organizations perform
global
which of the following international operations strategies involves a high degree of centralization
strengths, opportunities, weaknesses, and threats
SWOT analysis refers to
we want to understand what marketing managers do
which of the following is NOT one of the four reasons that we study OM
advertising
the production process at Hard Rock Cafe does NOT include which of the following activities
Ford Motor company
which of the following organizations does NOT belong to the service sector
based on providing uniqueness
which of the following does NOT represent competing resources
sales
which of the following at an airline is NOT an operations activity
multidomestic
which of the following international operations strategies uses decentralized authority with substantial autonomy at each business?
an action plan to achieve a mission
a strategy is
more expensive transportation
which of these is NOT a reason why outsourcing continues to expand
phase out all trade and tariff barriers among Canada, Mexico, and the U.S.
the stated proposal of NAFTA is to
the term “products” refers to tangible goods only
which of the followng statements is NOT true
product by value analysis
listing products in descending order of their individual dollar contribution to the firm is called
Japanese organizations bypass the team issue by not subdividing organizations into research and development, engineering, production, and so forth
which of the following statements if TRUE regarding the approach Japanese organizations use for product development
identify customer wants
what is the first step to build a hose of quality
reduced standardization of compnents
which of the following is NOT a benefit generated by manufacturability and value engineering
robust design
what is the design that can be produced to requirements even with unfavorable conditions in the production process
Eli whitney
the person who introduced standardized, interchangeable parts was
joint ventures
which of the following is an external product development strategy
introductory phase
which of the following phases of the product life cycle has negative cash flow and increasing spending on development and production
3-D printing
which of the following technologies is particularly useful for prototype development and small lot production
modular design
when ordering a new zagflatz, customers must choose the style of three major components, each of which has about ten variations. This is an example of
a supply chain
a global network of organizations and activities that supply a firm with goods and services is referred to as
alliances
what are cooperative agreements that allow firms to remain independent, but pursue strategies consistent with their individual missions
joint ventures are more likely to work when the risks are unknown
which of the following statements is NOT true regarding joint ventures
migration of existing products
which of the following represents an internal product development strategy
the customer’s desire for a durable walltet and the company’s choice of material for the wallet
a house of quality would depict the strength of the relationship between which of the following two items?
an engineering drawing
most manufacturing items and their components are defined by
competitors are well established
which of the following is a characteristic of the maturity phase of the product life cycle
value analysis
what is a review of successful products that takes place during the production process
the possible alternatives include alternative of “doing nothing”
which of the following procedures is TRUE regarding the construction of a decision tree for product design
subcontract
which of the following capacity adjustment options applies to intermediate-range planning
process mapping
what is a flowchart with time added to the horizontal axis
mass customization
a large quantity and large variety of products are produced in
flowchart
what is a drawing of the movement of material, product, or people?
process redesign is also called process reinvention
which of the following statements is NOT true regarding process redesign
process focus
low-volume, high-variety production is best suited for which of the following process strategies
contribution
the difference between selling price and variable cost is called
AGV
what is an electronically guided and controlled cart used to move materials
bottleneck time
what is the time of the slowest workstation in a production system
professional service
which of the quadrants in the service process matrix has high labor intensity and high customization
product focus
high-volume, low-variability production is best suited for which of the following process strategies
flexibility
which is the ability to respond with little penalty in time, cost, or customer value
a production facility organized around specific activities
a process focus is
increasing the capacity of non-bottleneck station increases the capacity for the whole system
which of the following is NOT a valid principle of bottleneck management?
actual output divided by effective capacity
efficiency is given by
service factory
which of the quadrants in the service process matrix has low labor intensity and low customization
expected monetary value
what does EMV stand for
low customization and low degree of labor
a fast food restaurant is an example of
future demand or market favorability
when using EMV for capacity planning situations, the state of nature usually is
break-even analysis
what is a means of finding the point, in dollars and units, at which costs equal revenue
design capacity
what is the theoretical maximum output of a system in a given period under ideal conditions
an iPad menu
Stacked Restaurants let customers choose ingredients for their sandwiches using
vision systems
in many applications, human quality inspectors can be replaced effectively by
service blueprinting
which of the following is NOT a production technology that enhances production and productivity
pareto chart
which of the following is NOT a tool for process analysis and design

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