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Op Mgmt Ch 1

Operations managers are responsible for assessing consumer wants and needs and selling and promoting the organization’s goods or services?
False
(Operation managers are not responsible for promoting goods/services.)
Companies are either producing goods or delivering services. This means that only one of the two types of operations management strategies are used.
FALSE
(Most systems involve a blend of goods and services.)
The greater the degree of customer involvement, the more challenging the design and management of operations.
TRUE
The value of outputs is measured by the prices customers are willing to pay for goods or services.
TRUE
The use of models will guarantee the best possible decisions.
FALSE
(Models are useful, but their use does not guarantee the best decisions.)
In addition to operations, which of the following is considered a “line” function?
sales
Managing the supply chain has become more important as a result of firms increasing their levels of:
outsourcing
Which of the following would tend to increase the importance of supply chain management?
increased globalization
Operations management involves continuous decision making; hopefully most decisions made will be:
informed
Business organizations consist of three major functions which, ideally:
support one another

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