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Organisational Structures and Job

Local people who live and work in an area of there is a richer sounds store Businesses keep an area regenerate and vibrate and also offer Employment opportunities and employment Richer Sounds interacts with their customers’ everyday through different media such as: Though the telephone, Through the website, Through the post and Richer sounds meet the need of some stakeholders; Some customers may wish they were open for longer hours; Some customers may wish they had larger stores; There suppliers may have problems supplying goods and Customers may also be disappointed if an item is faulty

The most important stakeholder at Richer Sounds is the Owner / Julian Richer because he makes sure that the goods get to the customers and also make sure that the company is functioning well and in good and perfect condition and all the employees are good conditions. Customers, The community, Suppliers, Colleagues / employees, Financiers and the third party distributors I would say they are the least because they aren’t very important in the business as the customers, the suppliers etc. they don’t do any thing that will determine the growth of the company.

They only assist the company There are many customer protection laws that

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prevent businesses from misleading customers on price, quality, durability of the products and general buying purchasing issues. The following is a closer look at some of these laws: – The consumer protection act 1987 the aim of the Consumer Protection Acts is to help to safeguard the consumer from products that do not reach a reasonable level of safety. The producers and distributors ensure that the goods that is been supplier are saved.

They also provide consumers with relevant information and warning about the product. Goods and services act 1982 The aim of the supply of goods and services act 1982 are certain terms are implied in every transaction for the transfer of goods and that the goods must correspond with the description given and also be of satisfactory and also fit the purpose. Distance selling regulations 2000 The law is about to increase consumer confidence where contract are made without any face to face contract between supplier and consumer.

These new regulations apply where goods or services are sold to consumers either: The customer is protected by given the costumer clear information about the goods or services offered. After each purchase the consumer must be sent confirmation (by letter, fax or email) the consumer has a cooling-off period of seven working days and the consumer must be given information on how to cancel, and for contracts with no specified end date (such as a mobile phone) the customer must be sent details as to when and how the contract can be terminated.

JOB ROLES AND WORKING ARRANGEMENTS AT RICHER SOUNDS Working arrangements include full and permanent; and are there to give staff the most job opportunity. All staff/colleagues that is entitled to full legal rights. This means that they can’t just tell the person to work with out a contract which gives them the rights to work etc. The vast majority of our colleagues are employed permanently. They are all issued with a written contract of employment.

At Christmas they employ greeters in their stores to greet and assist customers at busy times. Their greeters are temporary colleagues who work for a short time and their work ends after the sale period. Many are students at college or university who work for them during their Christmas holidays. They do not issue written contracts to temporary colleagues; neither do we keep personnel records for them. However, they do receive a mini-welcome pack, which explains how we operate at Richer Sounds.

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