Organization Behavior and Managerial Processes
Case Analysis – Organization Behavior and Managerial Processes
Major Problem/Issue Identification and Executive Summary
The key management issues are poor group cohesion, communication problems, personality conflicts, lack of clarity in task assignments, varying individual commitment, and lack of uniformity in motivation of the group members. The team of five working on a strategic plan to meet the 48-hour GEOB exam was barely able to fulfill the requirements. Some of the team members were late on the second day and another team member met with the group on the second after the strategic plan report was nearly finished.
Only one team member finished the final report. (Szabunio & Seijts, 2002) As a team working together for the rest of the semester, the problems emerging during this exam needs resolution to ensure smooth group dynamics. Although differing in targets for their performance as a team and as individuals, the solution should be able to accommodate the expectations of the team members. This could even create a common target for the team members as a common ground for cooperation. These issues also form part of the strategic plan formed by the team.
Solutions to the Management Problems
A number of solutions emerge based on the identified
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The solution with the most effective long-term result is open communications. If achieved, this facilitates the effectiveness of the other solutions. This seems to be amenable to all the team members since this is a way for Peter to express his concerns about the team, for JP to effectively coordination team performance, for Linda and Sergei to express their problems with Marcel, and Marcel to explain his side. This starts with obtaining uniform agreement over the need to establish open communications. Second is obtaining commitment from each individual member to give constructive feedback of personal and performance related issues and the recipient to listen before providing an explanation. Third is to integrate both informal and formal communication and establish a venue for conflict resolution such as the neutral party in discussing interpersonal issues.
Method of Assessment
The method of assessment is group performance in terms of the efficiency and effectiveness in fulfilling group tasks, the issues resolved, and improvements in interpersonal relations determined by a decline in conflicts throughout the semester and in completing the remaining group tasks. The overall group performance would determine if the solution worked. Continuous improvements in the completion of specific tasks and better relations through lesser interpersonal conflicts reflect on the effectiveness of open communications as a solution.
Szabunio, P., & Seijts, G. (2002). Juan Pedro’s shrimp farm: Or the 48-hour exam nightmare (A). Ontario: Ivey Publishing.