Decision making is a very complex process. Nowadays with the myriad of information and the multitude of information sources, it has become increasingly tedious to organize data, form inferences from them and take wise decisions that will prove to be successful in the future. One ingredient perhaps largely missing in this decision making process is critical thinking. The absence of this key factor in the decision making process often results in hurried decision making. It also leads to the use of unreliable information to take important decisions resulting to business failures.
Critical thinking is perhaps the most important fundamentals to decision-making. Any decision, regardless of its urgency, needs critical thinking to a great extent. Of course, success and failure cannot be guaranteed. However, the risk associated with decisions can be minimized if decisions are formulated after careful thought is exercised during the decision making process. For example, a bank IT manager perplexed with the problem of network security and hacking needs to input a lot of critical thinking before a wise decision can be taken.
A haphazard and quick decision might lead to the implementation of the latest security measures available in the market. However, critical thinking by the manager might render this solution to be ineffective by considering the costs incurred in implementing a latest security technique versus the benefits drawn from it. Critical thinking suggests that any form of security can be evaded by intelligent hackers sooner or later. Thus the manager might then decide to consider a relatively inexpensive solution to address the problem: a network firewall.
The benefits and security offered by this method will definitely be a more prolonged one than by implementing the latest security software. (Robbins, 2004) It is not necessary that the decision will ensure success or will not turn into a failure; however, given the circumstances, decisions with critical thinking will be the best ones. It can be confidently stated that in the absence of critical thinking, decision makers tend to go astray and make decisions which they regret at a later point in them.
This translates into lost revenue, wasted costs, loss of customer satisfaction and employee morale due to failed decisions. Therefore, it is highly imperative for managers to involve critical thinking in their decisions. Not only will critical thinking provide an unbiased analysis of the decision they are about to make, it will also show managers the perceived worth of their decision and thus will provide them with either suitable alternatives or stronger support to carry on with the same decisions.
Robbins, S. P. (2004). Organizational Behavior. New York: Pearsons.