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Organizational Behavor Essay

Introduction

Human skills and efficiency are determining factors for job satisfaction in these globalised and competitive times. A high competency in level of knowledge about working and organization environment along with a complete understanding of organization behavior, is a pre-requisite along with continuous self-motivation and self-confidence which is a driving factor for increasing productivity at individual level. At corporate level, employee, customer and shareholder  satisfaction on an overall view is required for a continuous growth of organization which is very important.

A committed employee is honest, hard working and enthusiastic about performance.  Also modest in behavior, appropriate in communication and courteous to work out difference of opinion and a situation of compromise. However, productivity depends on the mental presence, concentration and the time allocated to a particular task apart from possessing an accurate skill and functioning methods. In Royal Bank of Canada, there is a difference of 40 per cent in the views of customers  about the bank services, which is directly related to the relationship with the bank staff.

There is a strong emphasis on employee-customer relationship to the success of productivity on individual level. Sun Microsystems implements a model which details about the employee commitment, trustworthiness of customer and financial results

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which are inter-related. Sun monthly takes a poll of employee satisfaction and performance along with customer loyalty.

Conclusion

Truly, satisfaction leads to more productivity and boosts the synergies of an employee. In order to gain satisfaction, it is mandatory to possess a skill of high grade efficiency, education and a competent approach with attitude.  Satisfied employees are more productive, high in morale, innovative and loyal to the organization whereas unhappy employees are less productive and high in absence.

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