Human skills and efficiency are determining factors for job satisfaction in these globalised and competitive times. A high competency in level of knowledge about working and organization environment along with a complete understanding of organization behavior, is a pre-requisite along with continuous self-motivation and self-confidence which is a driving factor for increasing productivity at individual level. At corporate level, employee, customer and shareholder satisfaction on an overall view is required for a continuous growth of organization which is very important.
A committed employee is honest, hard working and enthusiastic about performance. Also modest in behavior, appropriate in communication and courteous to work out difference of opinion and a situation of compromise. However, productivity depends on the mental presence, concentration and the time allocated to a particular task apart from possessing an accurate skill and functioning methods. In Royal Bank of Canada, there is a difference of 40 per cent in the views of customers about the bank services, which is directly related to the relationship with the bank staff.
There is a strong emphasis on employee-customer relationship to the success of productivity on individual level. Sun Microsystems implements a model which details about the employee commitment, trustworthiness of customer and financial results
Need essay sample on "Organizational Behavor"? We will write a custom essay sample specifically for you for only $ 13.90/page
Truly, satisfaction leads to more productivity and boosts the synergies of an employee. In order to gain satisfaction, it is mandatory to possess a skill of high grade efficiency, education and a competent approach with attitude. Satisfied employees are more productive, high in morale, innovative and loyal to the organization whereas unhappy employees are less productive and high in absence.