The unemployment rate of disabled Americans is estimated to exceed:
a powerful influence on corporate America
Globalization implies all of the following except:
an organization’s nationality is held strongly in consciousness
Which of the following is NOT one of the major challenges that managers must deal with in order to remain competitive?
anticipating changes in foreign currency valuations
The Americans with Disabilities Act defines disabled as:
anyone with a physical or mental impairment that substantially limits one or more major life activities
Which generation of workers tends to strive for moral rights in the workplace and take a more activist position regarding employee rights?
Which of the following competencies was NOT indicated as important to the development of an international career?
competence in several foreign languages
Corporations and business enterprises tend to subscribe to:
The work of Hofstede is important because his studies revealed that more differences in work-related attitudes can be explained by:
Kentucky Fried Chicken found success in China when it:
developed a joint venture with government bodies in China
A female employee is issued a written reprimand when returning late from lunch. A male employee in the same department returns late and is not disciplined. This issue represents a question of:
When the Japanese questioned the salaries of American CEOs during a time when many companies were having difficulty and laying off workers, they were making their judgments based upon:
American business firms will only be successful in China if they master the practice of guanxi.
False (Americans can learn to build their own guanxi; understand the Chinese chain of command; and negotiate slow, general agreements in order to interact effectively with Chinese managers.)
An organization in which the national viewpoint supersedes the global viewpoint is a transnational organization.
False (An organization in which the global viewpoint supersedes the national viewpoint is a transnational organization.)
A cultural orientation where people belong to a loose social framework and their primary concern is for themselves and their families is based on power distance.
False (In cultures where individualism predominates, the social framework is loose. Collectivistic cultures are tightly knit social frameworks.)
A transnational business firm operates only in the European Union.
FALSE (Transnational organizations operate across long distances and employ a multicultural mix of workers.)
Employers are not liable for the acts of their agents (supervisors) when it comes to sexual harassment.
False: Companies are liable for any sexual harassment action that an employee takes. Victims of sexual harassment can sue a company for compensatory and punitive damages in addition to back pay. As a result, many corporations have put into place comprehensive sexual harassment programs.
High uncertainty avoidance is associated with high risk taking.
False: Cultures with high uncertainty avoidance are concerned with security and tend to avoid conflict. High risk taking is associated with low uncertainty avoidance.
The glass ceiling is a unique phenomenon to the United States.
False: The glass ceiling is a global phenomenon, although the roles of women in leadership positions are improving.
Distributive justice is the fairness of the process by which outcomes are allocated in an organization.
False: This is the definition for procedural justice. Distributive justice concerns the fairness of outcomes individuals receive.
Which of the following is considered a key benefit of diversity?
flexibility and adaptation
Crude comments or sexual jokes and behaviors that disparage someone’s sex or convey hostility is considered which type of sexual harassment?
A manufacturer of products for outdoor enthusiasts offers flextime and the opportunity to take up to four months of unpaid leaves of absence. This type of organization would most appeal to which generation?
Individuals born between 1965 and 1976 are known as the:
Which generation of workers tends to be impatient, wants short-term gratification, and puts family before work?
Hofstede’s cross-cultural research found that Japanese managers valued:
Which of the following is NOT a classification for ethical theories?
Which of the following would not be considered sexual harassment?
In trying to make an important point when issuing job instructions, a male supervisor puts his hand on the employee’s shoulder. He does this with both male and female employees.
Assume you are the manager of a department with a diverse work group, but white males comprise the largest subgroup. Many of the white males resent having to work alongside female and minority employees who have less seniority and work experience but are paid the same. Several conflicts and incidents have taken place between the white males and others that have disrupted the workplace. Which of the following approaches would be more appropriate and effective in dealing with this situation?
Indicate that discriminatory and other inappropriate behavior will not be tolerated and initiate a series of meetings to address the problems and encourage open and frank discussion of the issues.
Which statement best captures the spirit of managing diversity?
It is a painful examination of hidden assumptions that employees hold.
In the Business Guide to Cultural Differences provided by the textbook, which of the following statements would be most accurate regarding the culture of Japan?
It is considered rude to be late.
With respect to the multiple roles assumed by women, which of the following statements is FALSE?
Men have been favorably predisposed to adopt the sharing of domestic responsibilities.
Gifts are not usually a requirement in business dealings, though presenting a small gift will generally be appreciated as gesture of goodwill in which of the following cultures?
In which of the following cultures should you avoid directly saying no?
Many U.S. and Canadian firms have located manufacturing plants in Mexico to take advantage of lower labor costs. Additionally, many tariffs on U.S. exports have been eliminated. These global changes occurred because of:
Which of the following statements/statistics about women in the workforce is incorrect?
On average, women earn 90% of what men earn from work.
The major difference between prejudice and discrimination is:
prejudice refers to an attitude and discrimination refers to behavior
The globalization of business and changing demographic trends will present organizations with a tremendously culturally diverse workforce which represents the risk that:
prejudices and stereotypes will prevent managers and employees from developing a synergy that can benefit the organizations
Which of the following was NOT recommended as a technique for increasing the sensitivity of differences between people from various cultures?
role analysis technique (RAT)
An ethical theory that emphasizes the nature and characteristics of an act is:
The implicit or explicit demands for sexual favors by threatening negative job-related consequences or promising job-related rewards is considered:
Emphasizing the use of inclusive language such as “partner” instead of “spouse” would be directed at what type of diversity?
The obligation of an organization to behave in ethical ways is known as:
Corporations that shatter the glass ceiling have many practices in common; however, these practices do NOT include:
systems that identify women for advancement with certain quotas in place
Attention to diversity has particularly increased in recent years because of:
the changing demographics of the working population
Which statement regarding the glass ceiling is most correct?
The glass ceiling is a transparent barrier that keeps women from rising above a certain level in organizations.
A transnational organization is one where:
the global viewpoint supersedes national issues
Hofstede’s work casts doubt on the:
the universal applicability of U.S. management theories
Given the increasing attractiveness of U.S. business ventures in China, a major challenge for Western managers will be in understanding the Chinese practice of guanxi, which is:
the use of personal connections to conduct business
According to your text, African-Americans and Hispanic-Americans are likely to be at a disadvantage within organizations because:
they tend to live in a small number of large cities that are facing severe economic difficulties
A well-known consequential theory which suggests that right and wrong is determined by the consequence of the action and that we should maximize the most good for the greatest number of people is:
An expatriate manager is one who:
works in a country other than his or her home country
A collectivistic culture displays an orientation in which relationships and group decision making are valued.
A Japanese manager employed at the Honda plant in Marysville, Ohio, is an expatriate.
As the workforce becomes increasingly diverse, the potential for unfair treatment also increases.
Consequential theories of ethics emphasize the consequences or results of behavior.
Globalization implies that the world is free from national boundaries and that it is really a borderless world.
Hofstede’s research on culture showed that national culture explains more differences in work-related attitudes than does age.
Hofstede’s work cast doubt on the universal applicability of U.S. management theories.
John Stuart Mill’s utilitarianism suggests that right and wrong is determined by the consequences of the action.
Women salaries persist at a level of 80% of their male counterparts.
One of the main benefits of diversity management is that:
it helps firms attract and retain the best available human talent.
In a theological context, the Bible, the Talmud, and the Koran are ________ guides to ethical behavior.
Distributive justice concerns:
the fairness of outcomes individuals receive.
A(n) ________ is a computer-based application that uses a representation of human expertise in a specialized field of knowledge to solve problems.
Which of the following statements is true of Americans with Disabilities Act?
Under this law, employers are required to make reasonable accommodations to permit workers with disabilities to perform jobs.
Which of the following statements is true of the character theories of ethics?
They offer an alternative to understanding behavior in terms of self-interest or rules.
Culturally diverse groups:
Cohesive groups have higher morale and better communication, but diverse groups take longer to achieve cohesiveness, so they may also take longer to develop high morale.
Character theory of ethics emphasizes the:
character of the individual and the intent of the actor instead of the character of the act itself or its consequences.
An ethical theory that emphasizes the character, personal virtues, and intent of the individual.
A cultural orientation in which individuals belong to tightly knit social frameworks and depend strongly on extended families or clans.
An ethical theory that emphasizes the consequences or results of behavior.
The fairness of outcomes that individuals receive in an organization.
All forms of difference among individuals, including culture, gender, age, ability, religion, personality, social status, and sexual orientation.
A manager who works in a country other than her or his home country.
A computer-based application that uses a representation of human expertise in a specialized field of knowledge to solve problems.
A cultural orientation in which relationships and concern for others are valued.
A transparent barrier that keeps women from rising above a certain level in organizations.
The Chinese practice of building networks for social exchange.
A cultural orientation in which people belong to loose social frameworks, and their primary concern is for themselves and their families.
A cultural orientation in which assertiveness and materialism are valued.
The degree to which a culture accepts unequal distribution of power.
The fairness of the process by which outcomes are allocated in an organization.
The creative application of new technology.
The use of robots in organizations.
An ethical theory that emphasizes the character of the act itself rather than its effects.
The obligation of an organization to behave ethically in its social environment.
The intellectual and mechanical processes used by an organization to transform inputs into products or services that meet its goals.
Electronically transmitting work from a home computer to the office.
Whether a culture’s values are oriented toward the future (long-term orientation) or toward the past and present (short-term orientation)
An organization in which the global viewpoint supersedes national issues.
The degree to which a culture tolerates ambiguity and uncertainty.
An employee who informs authorities of the wrongdoings of her or his company or coworkers.
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