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OT Management Multiple choice Chapter 1

Ch 1
What is the purpose of surveying the history of management?
a. to determine how OT can operate like a business using strategies described in industry
b. To find historical correlations to OT
c. To avoid mistakes made in the past understand how management has been shaped and apply the best practices
d. To compare scientific management strategies to todays cost containment
to avoid mistakes made in the past, understand how mangement has been shaped, and apply the best practices
Who is credited with the four roles of the manager- planning, organizing, coordinating, and controlling
a. Henry Ford
b. Frederick Taylor
c. Max Weber
d. Henri Fayol
Henri Fayol
What system of management was adopted in the U.S. in response to the Industrial Revolution
a. Science of administration
b. Scientific management
c. Human relations movement
d. Socialization
Scientific Management
Fredrick Taylor developed a system of management that can best be described as which of the following
a. A system mainly concerned with better methods of managing people
b. A system that studied fatigue and motions to complete a task
c. A system built on 14 principles of management
d. Time and motion studies, task concept, and work incentives
Time-and motion studies, task concept, and work incentives
Henry Ford used Fredrick Taylor’s methods of management to revolutionize the automotive industry with the inception of the assembly line. What wwas the main criticism of Ford’s mangagement methods?
a. Ford allowed people to select any color care they wanted as long as it was black
b. People got tired of performing the same task over and over again
c. It was difficult to make friends to work due to turnover
d. There were not sufficient studies of consumer demands
People got tired of performing same task over and over
Frank and Lillian Gilbreth are credited with conducting time and motion studies for which primary purpose?
a. To help workers gain more income on piece rate
b. To determine how many materials needed to lay bricks
c. To help workers reach their full potential and reduce fatigue
d. To explore the psychosocial elements of work
To help workers reach their full potential and reduce fatigue
One of the greatest cristicisms of scientific management is which
a. It focused on the group process of management
b. It provided a system of incentives for employees
c. It centered on production and the informal group process
d. It did not address the humanistic factor
it did not address the humanistic factor
Henri fayol stressed the organizational structure of managment. Which functions of management did he identify
a. Planning, production, cooperation
b. Planning, organization, coordinating, controlling
c. Controlling, budgeting, morale, coordinating
d. Coordinating, planning, supervision, directing
planning, organizing, coordinating, and controlling
Henri Fayol identified 14 principles of of management. Which of the following best describes the concept of centralization
a. Increasing the role of subordinates in decision making
b. Only one manager should control operations using one plan
c. Decreasing the role of subordinates in decision making
d. The line of authority of an organization
descreasing the role of subordinates in decision making
Mary follett and chester Barnard had a similiar belief about managment. Which b est describes their similiar
belief
a. Workers are driven by their independence and individuals drives
b. Human beings grow when they come together in formal organizations
c. Workers achieve more when they are rewarded for individual accomplishments
d. The workers is motivated more by the organizations goals, and personal goals are less significant
human beings grow when they come together in formal organization
Max WEbber outlined what he saw as the ideal organization, called bureaucracy. What is the most positive outcome of bureaucracy as he described it
a. The idea of compartmentalization enabled workers to build small departments that were efficient yet isolated from the larger units
b. The more narrow and specialized job descriptions enabled people to work well within the chain of command
c. The layers of authority enabled better docuementation because all work plans had to be submitted in triplicate
d. The bureaucracies advanced the formation of huge corporations to foster growth of the economy
the bureaucracies advanced the formation of huge corporation to foster growth of economy
What is the essential lesson of the Hawthorne studies
a. Changes in the env such as better lighting advance production qoutas
b. The physical conditions in a production plant are less important than the attention paid to workers and the social relationships
c. A controlled work environment that restricts social relationships promote more focus on the production elements of the job
d. The Hawthorne effect has been duplicated to use as a strategy to control people for research projects
the physical conditions in a production plant are less important than the attention paid to workers and the social relationships
Which is the essential lesson of Abraham Maslow’s hierarchy of needs
a. The physiological needs are of less importance than building self esteem
b. It clarified the importance of intrinsic factors and a sequence of human needs
c. Workers do not need food and shelter if the organization provides a free lunch and a roof over their heads
d. No one reaches a level of self actualization
It clarified the importance of intrinsic factors and a sequence of human needs
According to douglas McGregor, there are two views of workers. Which statement does not reflect Mcgregor’s theory
a. Theory X suggests the human beings naturally resist the occupation of work
b. Theory X suggests that people need to be coerced to work
c. Theory Y suggests that work is as natural as work and play
d. Theory Y suggests that imagination and responsibility are not a natural part of work ability
theory Y suugest that imagination and responsibility ar enot a natural part of work ability
The behavioral science movement is best d3escribed by which of the following
a. The scientific study of organizations that can be used to control human behavior
b. The use of scientific management to induce work behaviors for profit
c. The scientific study of human behavior in organizations
d. The use of scientific methods of behavioral modification to promote subconscious motivations to work with less fatigue
The scientific study of human behavior in organization
Groupthink best described by what
a. Thinking out of the box in group process to produce individual thought process
b. Using group process to induce people to think all alike
c. The process of involving people in one unit of thought
d. A phenomenon that occurs when people working together become homogeneous in their decision making processes
A phenomenon that occurs when people working together become homogeneous in their decision making process
Which best describes the PAreto PRinciple
a. People who are large in stature and good communicators often rise to the top of an organization
b. The trivial many take over an organization because the vital few cannot compete
c. Approximately 80% of phenomena stem from 20% of causes
d. Approximately 20% of production results from 80% of the incompetence of an organization
approx 80% of phenomena strem from 20 % of causes
The peter principle in an organization is best described as
a. IN a hierarchy employees tend to rise to their level of incompetence if they don’t keep up training
b. There is a glass ceiling that prevents female employees from rising to upper management
c. If a person performs extremely well on one job he or she can do any other job well
d. The incompetent worker is often promoted so he or she moves out of the ranks of competent workers
In a hierarchy, employees tend to rise to their level of incompetence if they dont keep training
In some health care and educational organizations, space, human resources, and the equipment budget are allocated according to the performance capacity of the unit. What is this system called
a. Competency based planning
b. Contingency planning and budgeting
c. Management by cash cow incentives
d. Incentives based planning and budgeting
Incentives-based planning and budgeting
The systems approach to managment has all of the following characteristics except
a. view of the org from a holistic perspective
b. A view of the org as a unified system with all parts intimately related
c. A view of the organization in compartments with a segmented line of authority to the top
d. An integrative view of the org that pulls resources and energy from routinized systems that form a foundation for the org
a view of organization in compartments with a segmented line of authority to the top
Bureaucracy
a system of classical management and org design that promoted specialization in jobs and positions of authority. Bureaucracy provided a system of rules, hierarchical structure, impersonal superior subordinate relationships and excessive red take
Hawthorne studies
Famous studies conducted between 1924 and 1933 at the western electric plant to determine the effects of the env and work conditions on productivity. The study suggested that group dynamics and special attention paid to workers had a greater effect on productivity than external variables such as room illumination
Human relations movement
Movement that grew out of a reaction to the shortcomings of classical scientific management. It began in the 1920s and emphasized behavioral theory and the human aspects of productivity in the org
Intrapreneurial
Creating another service or product line within an org to improve customer service or performance of that product line
Maslows hierarchy of needs
A motivational theory by psychologist Abraham maslow that postulates that people in the workplace are motivated by a desire to satisfy a set of internal needs
Scientific management
A classical system of management attributed to mechanical engineer Fredrick taylor that used time and motion studies and piece rate as a system to improve worker productivity

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