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Principles of Incident Response & Disaster Recovery Chapters 9&10

-Duplicating critical functions at new site
-Prepare plans for critical functions
-Changes in routine policies to make BC more effective
-Issuing P-Cards to BC team members
-Off-site storage for key forms
-Relocate to alt. site
-Send advanced party (Composed of Reps. from BC teams)
-Notify service providers (Gas, Electric, water..)
-Prepare BC site (Supplies equipment)
-Relocate staff (organized relocation)
-Final step is relocation to primary (Schedule)
Implementing Business Continuity Plan
-Representative from each major BC team
BC Advanced Party
Improving the Business Continuity Plan
-Reliance: Relying on BC plan becoming complacent with the plan
-Scope: Don’t limit the scope of the plan too much
-Prioritize functions and systems correctly
-Plan updates
-Make sure a good champion of the project is appointed
-Ensure good communications with management and all stakeholders
-IT Security
-Make good PR
-Plan filing insurance claims
-Evaluate all service providers
-Not a single unified plan
-Several plans for each team needed
-Define each team members responsibilities
-Use automated notification systems and ensure system has redundancies in different locations
-Put reference information at a separate site or possibly at the BC site
-Reduce risks
-Plan for the worst case scenario always
-Train the BC team and get an adviser you can’t be the best at something with no experience
Business Continuity Plan key points
Business Crisis
– A significant business interruption stimulates extensive media coverage in which public scrutiny can affect operations and have political, legal and financial impact.
Sudden Crisis
-No warning
-Illness, death, natural disasters
-Acts of violence
Smoldering Crisis
-Not generally known may cause unfavorable news coverage
-Regulatory violations
-Internal problems
Crisis Management
-Actions taken to respond to a crisis
-Emergency responses
-Crisis communications: Communicating what is going on internally and externally
-Humanitarian assistance: Responding to the human needs from a crisis
Crisis facts
-Most are smoldering crisis
-Most caused by management decisions
Crisis Management Guidelines
-Build Contingency Plans and train
-Disseminate that only the CM team can represent the company
-Plan fast reaction and choose narrative
-Employ expert CM and consultants
-Make organization culture to provide honest and accurate information
-Prepare long and short term losses
Crisis Management team Members
-Small group that represents the organization
-Team Leader: Oversees usually a senior manager or executive
-Communications coordinator: Manages communications to all entities can be a group
-Emergency services coordinator
-Other: Representatives from different areas
Critical Success Factors (CSF)
-Those few things that must go well to ensure success for a manager or organization and need special attention.
Crisis Management CSF
1. Leadership: Leader not a manager
-rise to the challenge
-multitasking,rational under pressure, empathy, quick decision maker, can delegate, good communication and prioritization skills
2. Speed of response: Fix the issue as fast as possible
3. A Robust Plan: Good and practiced plan
4. Adequate Resources: Access to funds, legal advice, media management
5.Funding: Don’t be cheap in times of need and take care of employees
6. Caring and compassionate response
7. Excellent Communications: Keep employees and stakeholders in the know
-“tell it all, tell it fast, and tell the truth.”
Crisis Types
-Category 1: minor damage addressable on site
-Category 2: Damage to facilities or injury to personnel considerable off-site assistance
-Category 3: Organization wide Crisis
Crisis Management Team
-First responders
-Responsibility and control: One Executive-in-charge then follows chain of command
Crisis Protocols
-Medical: epidemic or poisoning
-Violent crime: robbery, murder
-Political: riots
-Environmental
-off-campus: employee incidents
-bomb threats
Crisis Plan Priorities
– communications roster
-building layouts / assembly area
-planning checklists: Who should prepare what
Job rotations
Horizontal: Help desk to installing network devices
Task rotation: Specific tasks in a job

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