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Principles of management

Lenora Billings-Harris is a well known public speaker and management performance improvement consultant. She is an author of many articles published in managing diversity sphere. Her experience of working in workforce management sector helped her to develop the unique way of sensitive and popular topics’ presentation. Lenora Billings-Harris’ writing style provides rather the guidance “how to do” than carries a simple descriptive character. Nowadays, she is occupied in collaborative relationships with Fortune 500 Companies and professional agencies, at the same time making a great contribution to nonprofit organizations’ activities.

Dr. Harris targets the international managers’ audience, as her works are demanded and accepted across managers’ societies on South Africa, Germany, Russia, Belgium, Ukraine, Mexico, Spain and Canada. “Managing Diversity in the Workforce” is dedicated to leaders/managers’ audience, who desperately need to be motivated and educated in terms of finding their own unique style of leadership and implement it across organizational settings accordingly.

The approach taken for current article context’s creation operates with survey conducted between the hundreds of leaders asked about the main features of their leadership style and its consequences in terms of efficiency in the frame of their organizational activity. It is interesting, that the term “diversity” wasn’t mentioned by

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any respondent, however diversity means fairness, respect, objectiveness, and listening, the words mentioned rather frequently by the survey applicants.

Theoretically managing diversity in the workforce requires the leader’s dedication to follow the activities including: • Studying and analysis of professional talents of all the team members in order to support them in their goals achieving; • Creating the special situations, where the key talents of the staff will face the decision makers’ requirements; • Gaining flexibility and professional attitude to changes across organizational settings thru cross-functionality development of staff;

• Participating in volunteering projects as the way to study tolerance and the higher level of people understanding; • Fair distribution of duties and tasks’ delegation; • Keeping high level of communication on intolerance and other organizational issues; • Providing fair and objective working performance evaluation; • Making sure that personnel needs are included in overall organizational changes of strategies and policies; The main idea, Dr.

Harris supports in her work, is related to the critical role of individual is playing in the process of organizational diversity contribution and leaders’ /managers’ acceptance of this impact. A valuable outcome of current article is concluded in the recommendation of particular steps to be undertaken by management force in order to change the situation, bringing the difference in managing diversity across organization. Summarizing the ideas dedicated to leadership styles’ improvement, I would like to underline the most practically useful approaches and those, which have received my personal approval.

Practicing personal conversation, coaching and consultancy provided to staff creates a trustful and grateful environment for ideas’ sharing and changes’ implementation. Learning assessment tools on regular basis helps to find out the key values kept by employees, their expectations and prevent from losing motivation either by individuals or teams. One of the brilliant approaches described by Lenora Billing- Harris pursuit the necessity to see the real person under the “workforce packaging” with its real needs, expectations, desires and problems.

On other hand ignoring diversity issues costs big money, time delays and efficiency loss, thus Dr. Harris makes the great step in prediction of gender, age, ethnicity, and other issues, which are able to influence productivity loss, race conflict, talented human resources shortage, complaints and legal issues on the way of organizational development. References: Billings-Harris, L. (2006). Managing Diversity in the Workforce. Lenora Billings-Harris, CSP, National Speakers Association. Retrieved June, 14 2009 from http://www. lenoraspeaks. com/ .

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