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Process management

In the organization there are a number of activities, that take place so as to produce the goods and services, which will be presented to the marketplace. The research paper will make an analysis on the on the concept of process management as it being applied in the business organization. Process management A process can be described as a collection of closely related as well as structured activities so as to produce a goods or services, which have the potential of meeting the needs and expectations the consumers. These process activities form a critical component of the organization’s overall return.

The concept of process management involves the activities carried out in an organization, with a purpose of aligning the organization’s activities with the needs and expectations of the customers. It thus a comprehensive process carried out in an organization, which seeks to achieve business effectiveness as well as efficiency besides realizing innovation, and integration as well as flexibility with the application of technology. Usually process management is aimed at making continuous improvements to the production process, and it is therefore commonly referred to as the optimization process (Bussler & Haller, 2006). Process management cycle

The cycle of process management involves the stages

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that utilize the application of the business control techniques. The main stages in the process management cycle include design; which is comprised of activities which seek to identify the already existing processes as well as the design of the anticipated processes. The main points of focus at this stage cover areas to do with the process flow, service level agreements and the major actors in the process (Smith & Fingar, 2003). The other points of focus are on alerts, escalations and notifications as well as standard procedures, among many other components like task hand over techniques.

It is important that the design stage becomes a success as it is likely to reduce on the problems, which will be encountered in the other stages. The areas of improvement in this stage cover the work activities, which exist between the systems and the human beings, and could cover aspects of regulation, the market and finally competitive challenges (Bruijn et al 2002). The second stage is modeling; which involves the use of a number of variables such as the cost of the raw materials and other factors of production. It thus involves experiments, which are targeted at determining the appropriate combination of factors of production.

The third stage is the execution stage, whereby the application of the intended processes takes place. The stage involves the use of developed software to aid the process activities, and human intervention that makes appropriate control measures whenever needed. In the actual sense it is one of the complex processes in the process management cycle, as it tends to be challenging to carry out the all the activities accurately upon to the conclusion. So as to address these challenges, there are various forms of software which have been developed to enable the completion of the business process accurately (Jeston & Nelis, 2006).

The fourth stage is monitoring, which involves the assessment of the individual processes in order to obtain information about their operations, and make the necessary adjustments. An example of information generated in the monitoring process could include the delivery of customer orders, and the relevant measures include change of cycle time, production and the defect rate. The technique of process mining is applied to enable the analysts to take note of the deviations between the actual activities and the intended performance.

Finally, optimization stage, which involves the obtaining of information about the process from all the stages in the processes management cycle, and using this information to determine the discrepancies and then establishing the appropriate techniques to address this deviations. It is this stage which enables the organization to create value for its customers and to itself (Becker et al 2003). From the above analysis, a conclusion can be made that although the steps in process management can be portrayed as a cycle; there are constraints which pertain to economic and time costs, which limit the activities in process management.

There are a number of control techniques which are applied in process management so as to improve on the product entire production process. Some of these control techniques include Total Quality Management as well as balanced score techniques and six sigma model (Smith & Fingar, 2003). Word count References Becker, J, Kugeler, M & Rosemann, M, (2003). Process Management: A Guide for the Design of Business Processes. Springer. Bruijn, J, Bruijn, H, Heuvelhof, E & Veld, R, (2002).

Process management: why project management fails in complex decision making processes. Springer. Bussler, C, & Haller, A, (2006). Business process management workshops: BPM 2005 international workshops, BPI, BPD, ENEI, BPRM, WSCOBPM, BPS, Nancy, France, September 5, 2005 : revised selected papers. Springer Science & Business. Jeston, J & Nelis, J, (2006). Business process management: practical guidelines to successful implementations. Butterworth-Heinemann. Smith, H & Fingar, P, (2003). Business Process Management: The Third Wave. Meghan-Kiffer Press.

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