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Process Management

Process management is the ensemble of activities of planning and monitoring the performance of a process. Especially in the sense of business process, often confused with reengineering Sometimes, process management includes reengineering or reengineering includes process management. Process Management is the application of knowledge, skills, tools, techniques and systems to define, visualize, measure, control, report and improve processes with the goal to meet customer requirements profitably.

Some people said that it is different from program management in that program management is concerned with managing a group of inter-dependent projects. But from another view point, process management includes program management. Business process management (BPM) is a field of management focused on aligning organizations with the wants and needs of clients. It is a holistic management approach that promotes business effectiveness and efficiency while striving for innovation, flexibility and integration with technology. Business process management attempts to continuously improve processes.

It could therefore be described as a “business A business process is “a collection of related, structured activities that produce a service or product that meet the needs of a client These processes are critical to any organization as they generate revenue and often represent a significant proportion of costs. BPM articles and pundits

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often discuss BPM from one of two viewpoints: people and technology. Process Management 3 Roughly speaking, the idea of (business) process is as traditional as concepts of tasks, department, production, outputs.

The current management and improvement approach, with formal definitions and technical modeling, has been around since the early 1990s (see business process modeling). However there has been a common confusion in the IT community, as the term ‘Business Process’ is often used as synonymous of management of middleware processes; or integrating application software tasks. This viewpoint may be overly restrictive. This should be kept in mind when reading software engineering papers which refer to ‘business processes’ or ‘business process modeling. ‘

Although the initial focus of BPM was on the automation of mechanistic business processes, it has since been extended to integrate human-driven processes in which human interaction takes place in series or parallel with the mechanistic processes. A common form is where individual steps in the business process which require human intuition or judgment to be performed are assigned to the appropriate members of an organization More advanced forms such as human interaction management are in the complex interaction between human workers in performing a workgroup task.

In this case many people and systems interact in structured, ad-hoc, and sometimes completely dynamic ways to complete one to many transactions. BPM can be used to understand organizations through expanded views that would not otherwise be available to organize and present. These views include the relationships of processes to each other which, when included in the process model, provide for advanced reporting and analysis that would not otherwise be available. BPM is regarded by some as the backbone of enterprise content management.

The activities which constitute business process management can be grouped into five categories: design, modeling, execution, monitoring, and optimization Process Management 5 References FDA Guidance for Industry : Part 11, Electronic Records; Electronic Signatures – Scope and Application NTAID (2008). Invoice Processing Procedures for Contracts NIH (2007). Business Process Management (BPM) Service Pattern Oracle. com Business Process Management in the Finance Sector www. wikipedia. org . ..

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