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Product/ Service Management

Explain the nature and scope of the product/service management function
Product/ service management is improving existing products and developing new products
Identify the impact of product life cycles on marketing decisions
Product Life Cycle is the stages of a product from introduction to growth to maturity. The introduction stage impacts product branding, pricing, distribution, and promotion. Growth and maturity impacts product development, pricing, distribution, and promotion.
Describe the use of technology in the product/service management function
Explain business ethics in product/service management
Recalling dangerous or unsafe products from the market. Not purposely making product life span short
Identify product opportunities
When there is a need in the market, look at social, economic, and technological gaps that you can fill with a product.
Identify methods/techniques to generate a product idea
Products that create a new market or niche segment. Additions or line extensions to existing products. Product improvements. Repositioned products. •improving attributes of products
•combining the features/benefits of several separate products into a single new product

•examining users’ needs that are not being met by current competitive products
•using idea-generating methods like brainstorming

Generate product ideas
Describe the uses of grades and standards in marketing
• Standards are statements that specify a
product’s size, contents, and/or quality;
used as a basis for comparing or judging
goods or services
• Grades are ratings assigned to
products that tell to what extent
standards were met
Explain warranties and guarantees
a written guarantee, issued to the purchaser of an article by its manufacturer, promising to repair or replace it if necessary within a specified period of time
Identify consumer protection provisions of appropriate agencies
Consumer protection is a group of laws and organizations designed to ensure the rights of consumers as well as fair trade, competition and accurate information in the marketplace. The laws are designed to prevent businesses that engage in fraud or specified unfair practices from gaining an advantage over competitors. FDIC- insures deposits against bank failure FDA- provides health related services
Explain the concept of product mix
A range of associated products that yields larger sales revenue when marketed together than if they were marketed individually or in isolation from others.
Describe the nature of product bundling
In marketing, product bundling is offering several products for sale as one combined product. It is a common feature in many imperfectly competitive product markets. Firms in telecommunications, financial services, health care, and information industries frequently offer products in bundles.
Describe factors used by marketers to position products/services
Superior quality, low price, assurances, innovation or style.
Explain the nature of product/service branding
it is how a product interacts with its consumer audience through design, logo, and messaging.
Explain the nature of corporate branding
Corporate branding refers to the practice of promoting the brand name of a corporate entity, as opposed to specific products or services. The activities and thinking that go into corporate branding are different from product and service branding because the scope of a corporate brand is typically much broader.
Describe factors used by businesses to position corporate brands
Competitive positioning is about defining how you’ll “differentiate” your offering and create value for your market. It’s about carving out a spot in the competitive landscape. Market profile: Size, competitors, stage of growth
Customer segments: Groups of prospects with similar wants & needs
Competitive analysis: Strengths, weaknesses, opportunities and threats in the landscape
Method for delivering value: How you deliver value to your market at the highest leve
Explain the concept of “product” in marketing communications
Describe services offered by the marketing-communications industry
advertising, public relations, sales promotion, direct marketing, personal selling, packaging, events and sponsorships, and customer service
Generate marketing communications ideas
Explain the nature of product extension in services marketing
Extending the variety of services offered
Explain new product-development processes
Coming up with new products to offer to your clients.
Assess product-packaging requirements
Evaluate graphic design on packages
Evaluate adequacy of product packaging
Develop positioning concept for a new product idea
Communicate core values of product/service
Identify product’s/service’s competitive advantage
Obtain samples
Determine quality of merchandise to offer
Plan merchandise assortment (e.g., styling, sizes, quantities, colors)
Explain the nature of merchandise plans (budgets)
Calculate open-to-buy
Create/maintain daily sales plan
A sales plan is a plan containing an assessment of current sales for a product in a given region or market, a statement of sales objectives, strategies for achieving the stated sales objectives, and resources available for achieving this goal. A sales plan may also assign particular sales representatives or other staff to particular roles or territories, and may include a breakdown of who will focus improving sales for which product.
Identify emerging trends
Plan stock
Plan reductions (e.g., anticipated markdowns, employee/other discounts, stock shortages)
Plan purchases
Compare and contrast buying from domestic sources with that of foreign sources
Determine final cost of purchases from domestic and international sources
Write purchase orders
Include item description, quantity and unit, price, delivery date, freight and handling charges, delivery location, sales tax on goods, sales tax on freight, payment terms
Analyze the use of central buying
Central buying is a department within a business or organization that is responsible for making all procurements. Central purchasing works with other departments and agencies to consolidate orders for products, and then use economies of scale in order to exact cheaper prices.
Determine stock turnover
In accounting, the Inventory turnover is a measure of the number of times inventory is sold or used in a time period such as a year. The equation for inventory turnover equals the Cost of goods sold divided by the average inventory.
Determine what to buy/reorder
Determine quantities to buy/reorder
Determine when to buy/reorder
Establish reorder points
The reorder point (ROP) is the level of inventory which triggers an action to replenish that particular inventory stock. It is normally calculated as the forecast usage during the replenishment lead time plus safety stock.
Evaluate vendors’ merchandise
Choose vendors
Negotiate terms with vendors
Identify components of a retail image
The components of a firm’s image are its target-market characteristics, retail positioning, store location, merchandise assortment, price levels, physical facilities, customer services, community service, mass advertising and publicity, personal selling, and sales promotions. Accordingly, a retail image requires a multistep, ongoing process. For chains, it is essential that there be a consistent image among branches.

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