Report on Internet Usage in an organization
In today’s electronic world, it is imperative that from the director to the receptionist, everyone access the internet for several purposes. While most would need to access mails regularly, others might need to upgrade their existing knowledge online and others would need to understand competitors positioning in the industry. A study of the given spreadsheet makes us understand some important information about the internet usage in each department.
The accounting department of an organization needs to perform several functions on the internet. While some of the functions would be accessing information about new rules and regulations about the industry, others include payments of bills via net-banking, clearing salaries and vendor payments, sending mails to clients about outstanding payments etc. However, when one reads the information from the spreadsheet, there is gross violation of fair usage policies in this department. While the department uses merely five percent of the volume, most of it is being wasted as one can see from the spreadsheet.
The administration department too would need to access the internet regularly. Though, the actual usage statistics of the department is about eight percent of the total internet usage, the fact is that most of the usage, more than 80% usage is for non-work related purposes that is unacceptable. Curbing such activities and making the department’s internet time more productive would be crucial. Another fact that can be understood from this high wastage statistic is that, the group either is overstaffed or has too less work to handle.
Analysts would interact would end users considerably at a higher rate than most other departments. They also would need to analyze financial and non-financial information of competitors and hence the usage would be expectedly high. One concern though is that the average consumption per analyst is lower than what it needs to be. Because of which, we can deduce the fact that their performance can be significantly better with increased internet usage.
The team of executives is the face of the organization as they would be the future champions for the organizational cause. They would need to understand information from various sources and source the same to the board of directors or respective departments. Hence, this group has no restrictions on usage. In a way, the group is more of a pampered lot and well deservingly so.
The HR function is another very important function in the organization. They would need to access the internet for communicating with the staff, understand latest trends in HR policies, communicate any changes about such changes with the employee group, etc. The HR team is shockingly low on internet wastage and hence is a role-model department to the entire organization. However, it is to be studies whether they are doing ample justice to the job and if they are, the usage is very progressive for the organization.
This is another organization that would need to work on the internet heavily as there would be a lot of troubleshooting in the network or troubleshooting by other departments located remotely. However, one thing that can be notices from the spreadsheet is that this department is the second highest volume consumer of bandwidth. And interestingly, there is abundant wastage too that would cost the organization dearly!
This department is more of a bridge between the organization and the public, as every person that walks into this department would be meeting the person at the reception first. In fact, there is no reason for the reception department to access the internet a lot, which can be seen from the spreadsheet where more than 90% of their usage is wastage only to the organization. This has several implications: the group has either too less of work or too many people to handle the same. Another problem is that since they are the front face of the organization, when customers watch them waste their time on the internet, it can send a terrible signal about the company.
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This department has the highest internet usage of 24% of the organization’s bandwidth. Firstly, there are no restrictions on their usage, and hence no comments can be made about the same. The department has high interface with public and the customers and hence it is important that members of the team are active on social-networking websites etc. They would also need to analyze competitors business strategies, competitor positioning etc and support the executive team. Being a high-pressure department could also be a reason for the lenience of the management on this department’s internet usage.