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Richer Sounds Customer Service

Richer Sounds believe that their profits aren’t the most important measure of their success. They believe the most important measure of their success is to provide great customer service and satisfaction. This is because any organisation can increase their profits by increasing the prices of their goods; they can buy cheaper low quality goods and can cut down on the number of employees at work. Richer Sounds believe that this will reduce the quality of customer service that is provided by the business, due to fewer employees and high priced goods. Customers won’t buy expensive goods which are poor quality; and through this the business will lose customers and keep on losing them. Customers will go else where to buy goods and services from and the business’s reputation will be really bad.

The company believes that once a customer purchases a product from the business and thinks that it was at a low price and also sees that it is at good quality, with excellent service provided when they bought the goods. The customer will tend to come back to purchase more goods and also the customers may tell their friends and families about the prices and quality of goods and

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service that Richer Sounds provide, this will benefit the company, because they will be getting continuous new customers, that is if the customers are fully satisfied with the quality of goods and services.

Customer service is the methods used by a firm to deliver the product or service wants or needs. It includes after-sales service or support customer, it also describes the extent to which businesses satisfy their customers. There are two main types of customers involved and they r put into two simple classes, Internal and External:

Internal customers- A lot of businesses have different departments or sections specially designed to work as internal customers. What they do is check the quality of the products while they pass from one section to another. They are there so the can maintain a high quality product or service standard which is passed on to the external customer. An internal customer is a member of staff in the organisation for example a cashier may have a query on a certain product. External customers- are all the other business or individuals who contact or visit an organisation because they want to buy a specific product.

Richer Sounds believe that their profits aren’t the most important measure of their success. They believe the most important measure of their success is to provide great customer service and satisfaction. This is because any organisation can increase their profits by increasing the prices of their goods; they can buy cheaper low quality goods and can cut down on the number of employees at work. Richer Sounds believe that this will reduce the quality of customer service that is provided by the business, due to fewer employees and high priced goods. Customers won’t buy expensive goods which are poor quality; and through this the business will lose customers and keep on losing them. Customers will go else where to buy goods and services from and the business’s reputation will be really bad.

The company believes that once a customer purchases a product from the business and thinks that it was at a low price and also sees that it is at good quality, with excellent service provided when they bought the goods. The customer will tend to come back to purchase more goods and also the customers may tell their friends and families about the prices and quality of goods and

Need essay sample on "Richer Sounds Customer Service"? We will write a custom essay sample specifically for you for only $ 13.90/page

service that Richer Sounds provide, this will benefit the company, because they will be getting continuous new customers, that is if the customers are fully satisfied with the quality of goods and services.

The importance of customer service Gaining and retaining customers- Customers are what makes a business successful, obviously, and they bring in all the money for the products sold. How many customers they get alter weather they will make a profit or a loss in a certain time period and without their customers they would always be in the “red” and end up loosing their business.

Providing information on the product in use- Some stores set up dodgy prices or sale signs showing only a minor detail of what is actually happening, for instance on a car it could read on the sign, “5’000 OTR”, but what it really could mean is a 1000 deposit, and most customers don’t like that kind of misuse of authority and will spread the news about the company not being trustworthy, and this also could lead to a business, going out of business.!

Gaining customer loyalty- Loyal customers are always welcome. They are the type of customers who may be willing to pay a bit extra for good service and are willing to keep coming back to the same store to purchase similar products. This is good because if your business has been a bit slow on checking out other companies prices, and they are lower than yours, the loyal customer may still buy the product from that store as it has a better customer service.

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