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Role of a manager

Effective and efficient management is the cornerstone of any successful business organization (Victor, 1988). The following questions will help me to select a candidate who is most suited for the position of manager in charge of the Service Division.

How have you been coordinating the work of your team to accomplish the organizational goals? This is to asses the coordinating and team building skills of the interviewee.
Have you ever failed in your work? How did you handle that? This is meant to establish problem solving techniques.
How shall you fabricate and uphold your relationship with co-workers, Fellow managers and the clients? This is to evaluate interviewee’s interpersonal skills.
What are your influencing strategies? Which people do you think that they are hard to win over? This helps me to ascertain the interviewee’s ability to persuade and influence both the employees and clients.
How do you intend to motivate your employees? This is to ascertain whether the interviewee is able to integrate the various strategies of motivating employees based on their unique characteristics and perspectives.
Which management style have you established to be the most suitable? This helps to determine the interviewee’s ability to integrate multiple management styles according to the individual he/she is dealing with.
Which methods have you used to appraise employee’s job performance? This question helps me to determine the interviewee’s appraisal skills.
What aspect of your management style would you like to change? This helps me to determine the interviewee’s self-awareness, insight and facilitation skills on how to help employees come up with solutions to problems.
How do you lever heavy workloads? How do you prioritize day to day tasks? This helps me to determine the interviewee’s ability to deal with work pressure and his/her organizational skills.
What systems can you develop and implement to advance operating effectiveness in your department? This helps me to ascertain interviewee’s ability set objectives, plan for assigning of tasks, and allocate resources effectively (Victor, 1988).
Leadership is the process in which one person is entrusted with the responsibility of aiding and supporting other in order to accomplish a common task. It is therefore prudent to recruit a manager who is equipped with the necessary knowledge, skills, and experience to be able to lead the others.

A good manager should be commendable and exemplary. He should be trustworthy, honest and should have integrity in addition to having an unquestionable character if people have to follow him. The manager should also be enthusiastic. In so doing, he/she will be able to see what is good or bad for the people in the long run. Enthusiasm further allows him/her to approach problems in a holistic manner. This facilitates organization function of management.

Moreover, a good manager should be discipline by following an orderly manner in his operations. He however, should be tolerant by keeping the emotions and personal matters aside. This ultimately will enable him/her to achieve directing and controlling functions. The manager should posses excellent logical and analytical skills. He/she should be able to look at all aspects of a situation in order to arrive at a logical conclusion (Heifetz, 1994). He should also be positive in every situation. This therefore, will enable him/her to organize and coordinate the activities of the organization.

Since the business has to have goals and objectives, a good manager should focus on these goals to achieve desired results. Focus enables him/her to turn the business plans into reality. Owing to the fact that this is a service department, the manager should be able to inspire his/her team towards the achievement of the set targets and lead them to greater heights of success. This quality is the main ingredient in organizing his team. Good communication skill is pivotal quality in any manager. Without this quality, all the objectives and decisions of the business will not be effective (Heifetz, 1994).


Heifetz, Ronald (1994). Leadership without Easy Answers. Cambridge: Harvard University            Press.

Victor. J, Arthur G. (1988). The New Leadership: Managing Participation in Organizations.      Englewood Cliffs: Prentice-Hall.

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