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SCM Chapter 5

A metric and a measure are the same
FALSE
A metric is complex to define, usually involves a calculation or a combination of measurements, and is often in the form of a ratio
TRUE
A metric could drive inappropriate behavior
TRUE
Scorecards and key performance indicators (KPIs) are the same thing
TRUE
Evaluating current or potential supply chain performance metrics is not important to a sound logistics program
FALSE
The focus on performance measurement is a recent event in industry
FALSE
Customers and suppliers should be included in the development of metrics
TRUE
Managers should resist sub-optimization of their particular function unless it benefits the organization as a whole
TRUE
Four major categories that provide a useful way to examine logistics and supply chain performance are: time, quality, cost, and inventory
FALSE
Another metric classification scheme that has been receiving increased attention is that developed by the Supply Chain Council and contained in the Supply Chain Operations and Reference (SCOR) model
TRUE
Order cycle time (OCT) is another very important logistics service metric. OCT influences product availability, customer inventories, and seller’s cash flow and profit
TRUE
Supply chain management involves the control of raw material, in-process, and finished goods inventories
TRUE
The purpose of this chapter is to
a. discuss how supply chain metrics are developed.
b. develop quantitative tools to show how metrics can be linked to financial performance.
c. offer methods for classifying supply chain metrics.
d. all of these answers
d. all of these answers
An index:
a. combines two or more metrics into a single indicator.
b. is complex to define, usually involves a calculation and is often in the form of a ratio.
c. is easily defined with no calculations and with simple dimensions
d. is any quantitative output of an activity or process
a. combines two or more metrics into a single indicator.
Scorecard and key performance indicators (KPIs) refer to
a. sporting events.
b. metrics to manage logistics operations.
c. management’s evaluation of supply chain staff.
d. measuring output.
b. metrics to manage logistics operations
16. The current logistics management approach is supported by which performance measurement concepts?
a. metrics.
b. total cost.
c. least total cost.
d. the D1 concept developed by the Supply Chain Council
c. least total cost
An “executive dashboard” is
a. a small number (usually less than five) of KPIs.
b. used by senior management to track profits.
c. metrics used by an organization’s suppliers
d. a trend that has only recently developed
a. a small number (usually less than five) of KPIs.
19. There are four major categories that provide a useful way for examining logistics and supply chain performance: They are: time, ______, cost, and supporting metrics.
a. delivery
b. KPIs
c. competition
d. quality
d. quality
20. In the SCOR Model there are five major categories of metrics that need to be used to measure the performance of Process D1: reliability, ___________, agility, costs, and asset management.
a. ROA
b. responsiveness
c. supply chains
d. cash to cash cycle
b. responsiveness
21. The decision to alter the supply chain process is essentially ___________issue.
a. a management
b. an optimization
c. a supply chain
d. a customer satisfaction
b. an optimization
22. What is the best financial metric to show the profit an organization generates in relationship to assets utilized?
a. ROA
b. Profit
c. Return on net worth
d. Stock price
a. ROA
Channel structure management includes decisions regarding the use of outsourcing, channel inventories, ____________, and channel structure.
a. cash to cash management
b. information systems
c. order cycle
d. KPIs
b. information systems
Effective order management can have an impact on
a. reducing supply chain costs.
b. increasing revenues.
c. improving ROA.
d. all of these answers
d. all of these answers
Which of the following is NOT an element of Order Management?
a. reducing stockouts
b. reducing order processing times
c. optimizing mode mix
d. optimizing order fill rate
c. optimizing mode mix
Which of the following is NOT a supply chain decision area regarding ROA
improvement?
a. Channel Structure Management
b. Inventory Management
c. Order Management
d. Information Management
d. Information Management
Gross margin equals
a. sales minus COGS
b. Sales + taxes minus COGS
c. COGS – Sales
d. COGS – taxes
a. sales minus COGS

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