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Servant Leadership: Best Tool for Crisis Management

The dual impact of digital era and the advent of globalization have accentuated rapid changed in every sphere of civilization, flummoxing many with its uniqueness. Where it affected the world of trade and commerce over and above others. This weather of change is carrying contrasting connotations to many – for some, it’s newer scope, and for some, it’s premonition of doomsday.

However, it is the level of preparedness of the companies that is working as interpreters of this change. From another perspective, the reaction of the companies to this change reflects the state of crisis management or the quality of leadership too – where the leadership is expected to meet this change squarely and steer clear their organizations to the shore of safety and prosperity.

However, the panic call of some of the big houses reflect more than the above – that they were not even ready for routine crisis management! This state of affairs points towards the need for quality vision and effective execution of mission from the part of the leadership; though some argue that crises mostly surface all on a sudden and in most cases defy any anticipation and therefore, it is only but natural that the companies have to bear the whip of change.

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The opponents to this proposition, however, points out that companies can successfully resort to crisis management if they are guided by able leadership that can envision the possible events of the future and accordingly chart out more than one possible strategic lines of actions like plan A, B, or C to meet anyone that eventually takes place. However, the first school still maintains that asking leaders to be clairvoyant would be too much and at best leaders can apply them with all their knowledge, wisdom and managerial ability when the change occurs.

Opposing this, the second school says that the leaders will not get any time to analyze the situation while suddenly discovering them within it and consequently they will not be able to effectively handle the situation. This debate would perhaps go on, but the plethora of pink slips around the globe due to this change highlights the need of the hour – that is, quality leaders to bring back the smiles of the millions who have been suffering from this change.

Thus this paper delves deep into the making of a quality leader, with special emphasis on the crisis leadership qualities that can effectively handle this change, though overall searching for the answers of three questions as mentioned below: How do certain qualities define a crisis leader? Do companies with a plan in place fair better than others? Does the success of crisis management depend on preparation or leadership?

To search for the answers of the above, this paper goes on to explore the leadership elements that are essential to manage crisis situations, followed by the leadership models to check which one meets most of the demand lists of crisis management. Thereafter this study seeks the answers of the next two questions through analyzing leadership and organization behavior, before reaching its conclusion.

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