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Stress Management Chapter 7 Life-Situations: Interpersonal

Nonassertive
Giving up what on is entitled to, one’s rights, in order not to upset another person.
Aggressive
Acting in a way to get what one is entitled to, one’s rights, but at the expense of someone else’s rights
Assertive Behavior
Expressing yourself and satisfying your own needs. Feeling good about this and not hurting others in the process.
Nonassertive Behavior
Denying your own wishes to satisfy someone else’s. Sacrificing your own needs to meet someone else’s needs.
Aggressive Behavior
Seeking to dominate or to get your own way at the expense of others.
Assertive
Acting in a way to get what one is entitled to, one’s rights, but not at the expense of someone else’s rights
DESC Form
A formula for verbally expressing assertiveness consisting of a description of the situation, expression of feelings, specification of preferred change, and consequences of whether or not a change is made.
Components of DESC Form
Describe: Paint a verbal picture of the other person’s behavior or situation to which you are reacting

Express: Express your feelings (such as anger or frustration) regarding the other person’s behavior or the situation you have just descried

Specify: Be specific by identifying several ways you would like the other person’s behavior or the situations to change

Consequence: Select he consequence you have decided to apply to the behavior or situation.

Active Listening
Paraphrasing the speaker’s words and feelings; also called reflective listening.
Reflective Listening
Paraphrasing the speaker’s words and feelings; also called active listening.
Components of Communication
Sender – Message – Medium – Receiver
Emotional Intelligence
Perceiving feelings, using them appropriately, and managing emotions.
Daniel Goleman’s Model
1) Accurately perceive emotions in oneself and others
2) Use emotions to facilitate thinking
3) Understand emotional meaning
4) Manage emotions
Technostress
Is our reaction to technology and how our lives are changing as a result.
Polyphasic Behavior
Employ more than one technological wonder at the same time, demonstrating a classical sign of stress and Type A behavior pattern
A,B,C Lists
A time management technique in which tasks are prioritized.

A List: Are those activities that must get done
B List: Are those activities you’d like to do today and that need to be done
C List: Are those activities you’d like to do if you get all the and B list activities done.

Delegating
Get others to do those things that need to be done but that do not need your personal attention.
Evaluating Task Once
As much as possible, look things over only once
Limiting Interruptions
Recognizing this fact, we should actually schedule in times for interruptions
Investing Time
You need to invest time initially in order to benefit by the good use of your time subsequently.
Social Support
Is belonging, being accepted, being loved or being needed. ex:

tangible support (money)
emotional support (love or caring concern)
informational support (facts or advice)

Direct Effect Theory
Views social support as a means of preventing stressors from occurring in the first place.
Buffering Theory
States that social support helps after a stressor is encountered to help prevent that stressor from resulting in negative consequences.

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