Suggestions to improve ethics within a business
Mott MacDonald are already a hugely successful business in terms of ethics. They have achieved what many would dream to achieve in their own business, such as the various awards they have received for being such an ethical business. There are however certain areas in which they could still try and improve the way they run their business to be even more ethical.
One aspect of the business that Motts themselves have pointed out that they want to work towards is to reduce carbon emission by 5% per employee. There are various ways in which Motts could be more environmentally friendly in order to achieve this target and make their company more ethical.
One of the ways I which they could do this is by using sustainable materials which will never run out such as wood. Wood does not need anywhere near as much manufacturing processing as other materials, which are used for buildings. This would mean that less energy would be being used up in the making of the building materials for Motts, which will reduce their carbon footprint.
They could also only source these materials from local areas in which they work to reduce the amount of miles the materials will
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They could also make sire that all offices within their businesses around the world are equipped with recycling bins so that all waste from office work such as papers can be recced rather than being sent into land fill sites. This would also be a reminder everyday about the importance of recycling, as employees will be using the bins every day. A reward system could be set up by management in which the employees who recycle the most are rewarded through financial bonuses. This would definitely make employees more aware about the importance of recycling, which would encourage them to do more of it.
They could also try to encourage employees to come to work together by coming in pone car. If five people were to come in the same car rather than five people coming in in five different cars, then the fuel which would have been used by them other four cars would be saved, reducing their carbon emissions.
In construction, there will undoubtedly be a lot of waste materials for Motts to dispose of. Instead of this also being sent to rubbish piles, Motts could think of how to recycle the waste materials. If the materials can be re-used, then Motts should consider using them material for other projects that they are doing. If not, then Motts could at least sell the materials to those who can use them for their own business. This way, bot Motts and other businesses would benefit, as materials are not being wasted. Employees should be encouraged to make sure that materials that are being used are used to their full potential. For example, if they needed to cut out a material into particular shapes for a part of a building, then employees should consider the best way to cut that material to ensure that they can get the most out of it as they possibly can which would also reduce their waste and reduce their carbon footprint.
Another area that Motts can improve is diversity within their business, so that their ethical operations are better. The main way in which they could do this is by making sure that every single one of their offices is diversity monitored. This is a process in which offices are checked to make sure that they are diverse and are not too heavily populated by a particular group of people. This does not have to be based on race alone, but can include age, sex or religion. By doing this, they would be showing to the world that they are proud to be diverse and employ people on merit and experience, rather than race, age, religion or other factors. If all of their offices are aware of the fact that they will be monitored to see if they have a mixed group of people, then it is likely that human resources in them offices will take this into consideration when employing people.
Another way in which they could reinforce their belief on the importance of diversity and be more ethical about it is to send their employees out on activity days together so that people within their offices can get to know each other better. This is so that all different groups can interact with each other’s that they can work well together, and also eliminate any discrimination there might be within their employees. If this happened, then Motts is likely to be a more appealing business to work for as the owners and employees of Motts both have the same positive attitudes towards diversity.
Motts have stated that they which to improve their customer satisfaction rate by 1% to give their customers a better experience with dealing with them. It would be unethical for customers to be unhappy with the services provided by a business, which they have paid god money for, especially in this case. People pay a lot of money to Motts to design and create buildings for them, which is why it is extra important that customers are satisfied with what they pay for, as once a building has been built, there isn’t much you could change. To improve customer satisfaction would be improve ethics of a business as it shows that a business actually cares about their customers, and that they are not only interested in their money.
One way in which they could do this is to send all their designing and building staff of yearly courses to polish their skills off and make sure that they are making the correct decisions when they are carrying out their work. By sending them out to be trained every year it would ensure that all staff are competent and can do the job correctly without any mistakes, which is likely to increase customer satisfaction. However it might not be the actual work which the customers have problems over concern, it may the way in which they are dealt with in terms of customer services.
It is very likely that when designing a building for a client, Motts will have to constantly communicate with that client to understand their individual needs and preferences. If the people whose job it Is to communicate with clients are poorly trained and are providing a bad service to them, then they also need to be trained, as it could be seen as unethical by providing a poor customer service to clients. Motts could also send these employees on yearly customer service courses to make sure that they are up to date with the best tips and procedures with dealing with customers effectively. Doing this would show that Motts care about the way customers are treated by them.
Currently, one in seven employees of Mott Macdonald are shareholders of the business which means that they can influence the way the business is run, and have an insight into the way it operates. However other employees cannot really influence the way that the business is run, which is unethical, as all stakeholders should be considered by Mott Macdonald when making decisions foe the business.
Although employees could voice their opinions about the business to managers, it is very unlikely that they can express themselves full and it is also likely that they feel intimidated by managers, which is why they might choose to stay quite. Motts could appoint employees to check on other employees at least every three moths and ask them how they think Motts could operate more ethically or how they could cut costs and improve profits.
They could also set up a rewards system in which employees who voice good opinions that result in Motts improving their business can be given small bonuses. This would encourage employees to let Motts know what they think about the business and how it can operate more ethically and effectively.
All these suggestions will have a positive impact on ethical operations of Mott Macdonald.