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Systems Analysis – Chapter 2

biometric devices
Mapping an individual’s facial features, handprint, or eye characteristics for identifation purposes.
business case
Refers to the reasons, or justification, for a proposal.
case for action
a summary of the project request and a specific recommendation.
computer resources committee
A group of key managers and users responsible for evaluating systems requests.
A condition that the system must satisfy or an outcome that the system must achieve.
critical success factors
Vital objectives that must be achieved for the enterprise to fulfill its mission.
customer relationship management (CRM)
Many companies implement these systems that integrate all customer-related events and transactions including marketing, sales, and customer service activities.
discretionary projects
Projects where management has a choice in implementing them.
economic feasibility
This is achieved if the projected benefits of the proposed system outweigh the estimated costs involved in acquiring, installing, and operating it.
electronic product code (EPC)
This technology used RFID tags to identify and monitor the movement of each individual product, from the factory floor to the retail checkout counter.
electronic proof of delivary (EPOD)
Using this, a supplier used RFID tags on each crate, case, or shipping unit to create a digital shipping list.
fishbone diagram
Also called a Ishikawa diagram. It is an analysis tool that represents the possible causes of a problem as a graphical outline.
These support the accomplishment of a mission.
intangible benefits
Benefits that are difficult to measure in dollars. However, they can be very important in the calculation of economic feasibility.
just-in-time (JIT)
The exchange or delivery of information when and where it is needed.
mission statement
A document or statement that describes the company for its stakeholders and briefly states the company’s overall purpose, products, services, and values.
nondisretionary projects
Projects where no choice exists, such as required by federal law.
They support the attainment of goals, usually with a shorter timeframe.
operational feasibility
A system that has operational feasibility is one that will be used effectively after it has been developed.
Pareto chart
A vertical bar graph. The bars, which represent various causes of a problem, are arranged in descending order, so the team can focus on the most important causes.
preliminary investigation
An internal investigation to clearly identify the nature and scope of the business opportunity or problem.
project creep
The process by which projects with very general scope definitions expand gradually, without specific authorization.
project scope
A specific determination of a project’s boundaries or extent.
schedule feasibility
This means that a project can be implemented in an acceptable time frame.
strategic plans
The long-range plans that define the corporate mission and goals. Typically defined by top management, with input from all levels.
SWOT analysis
It examines a company’s strengths, weaknesses, opportunities, and threats.
systems request
A formal request to the IT department that describes problems or desired changes in an information system or business process.
systems review committee
A group of key managers and users responsible for evaluating systems requests.
tangible benefits
Benefits that can be measured in dollars.
technical feasibility
A project or request is said to have this if the organization has the resources to develop or purchase, install, and operate the system.
total cost of ownership (TCO)
A number used in accessing costs, which includes ongoing support and maintenance costs, as well as acquistion costs.

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