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Systems Ch. 2

B
1. Systems development typically starts with a ____.
a. feasibility study, followed by a systems request, which includes a preliminary investigation
b. systems request, followed by a preliminary investigation, which includes a feasibility study
c. preliminary investigation, followed by a feasibility study, which includes a systems request
d. feasibility study, followed by a preliminary investigation, which includes a systems request
C
2. ____ planning is the process of identifying long-term organizational goals, strategies, and resources.
a. Opportunity c. Strategic
b. Preliminary d. Vertical
D
3. During strategic planning, top managers ask a series of questions that is called a ____ analysis because it examines a company’s strengths, weaknesses, opportunities, and threats.
a. CRM c. JIT
b. TCO d. SWOT
D
4. Strategic planning starts with a ____ that reflects the firm’s vision, purpose, and values..
a. Relationship Diagram
b. Feasibility Study
c. Performance Assessment
d. Mission Statement
D
5. ____ limitations result when a system that was designed for a specific hardware configuration becomes obsolete when new hardware is introduced.
a. Mission
b. Relationship
c. Feasibility
d. Performance
D
6. Hardware-based security controls include ____.
a. passwords
b. various levels of user access
c. coding data
d. none of the above
B
7. ____ components can provide automated response to sales inquiries, Web-based order processing, and online inventory tracking.
a. Mission statement
b. Customer relationship management (CRM)
c. Feasibility study
d. Total cost of ownership (TCO)
C
8. Electronic data interchange (EDI) enables ____ inventory systems, which rely on computer-to-computer data exchange to minimize unnecessary inventory.
a. CRM c. JIT
b. TCO d. RFID
A
9. Many companies implement ____ systems that integrate all customer-related events and transactions.
a. CRM c. JIT
b. TCO d. RFID
A
10. A systems request form should ____.
a. have clear instructions
b. be difficult to understand
c. not include enough space for all required information
d. not indicate what supporting documents are needed
D
11. IT Departments today ____ .
a. only consult users if they want input
b. handle all aspects of systems development
c. are not closely linked to management
d. are more team-oriented
B
12. When evaluating systems requests, which of the following is an advantage of a systems review committee ____.
a. action on requests must wait until the committee meets
b. one person’s bias is less likely to affect the decisions
c. members might favor projects requested by their own departments
d. internal political differences could delay important decisions
A
13. A feasibility study includes tests for ____ feasibility, which means that a proposed system will be used effectively after it has been developed.
a. operational c. schedule
b. technical d. economic
B
14. A feasibility study includes tests for ____ feasibility, which refers to the practical resources needed to develop, purchase, install, or operate the system.
a. operational c. schedule
b. technical d. economic
B
15. The estimated costs of a proposed system usually are considered the ____, which includes ongoing support and maintenance costs, as well as acquisition costs.
a. CRM c. JIT
b. TCO d. RFID
A
16. A feasibility study includes tests for ____ feasibility, which means that the projected benefits of the proposed system outweigh the estimated costs.
a. economic c. operational
b. schedule d. technical
A
17. A(n) ____ is an example of an intangible benefit.
a. user-friendly system that improves employee job satisfaction
b. new scheduling system that reduces overtime
c. online package tracking system that decreases the need for clerical staff
d. sophisticated inventory control system that cuts excess inventory
D
18. An example of a tangible benefit includes a(n) ____.
a. user-friendly system that improves employee job satisfaction
b. sales tracking system that supplies better information for marketing decisions
c. new Web site that enhances the company’s image
d. online package tracking system that decreases the need for clerical staff
D
19. When setting priorities for systems requests, the highest priority goes to projects that provide the ____.
a. least benefit, at the highest cost, in the longest period of time
b. least benefit, at the lowest cost, in the longest period of time
c. greatest benefit, at the highest cost, in the shortest period of time
d. greatest benefit, at the lowest cost, in the shortest period of time
D
20. Of the measures of feasibility in the accompanying figure, ____ considers questions such as “Does management support the project?” and “Will the new system require training for users?”
a. schedule feasibility
b. technical feasibility
c. economic feasibility
d. operational feasibility
B
21. Of the measures of feasibility in the accompanying figure, ____ considers points such as “Does the proposed platform have sufficient capacity for future needs?” and “Will the hardware and software environment be reliable?”
a. schedule feasibility
b. technical feasibility
c. economic feasibility
d. operational feasibility
C
22. Of the measures of feasibility in the accompanying figure, ____ assesses tangible and intangible benefits to the company in addition to costs.
a. schedule feasibility
b. technical feasibility
c. economic feasibility
d. operational feasibility
A
23. Of the measures of feasibility in the accompanying figure, issues that relate to ____ include “Has management established a firm timetable for the project?” and “Will a project manager be appointed?”
a. schedule feasibility
b. technical feasibility
c. economic feasibility
d. operational feasibility
D
24. When assessing priorities for systems requests, a systems analyst should look for a high score in which of the following ____.
a. Will the proposed system diminish customer service?
b. Will the proposed system increase costs?
c. Will the proposed system result in less information for the organization?
d. Will the proposed system increase revenue for the company?
A
25. ____ is an example of a discretionary project.
a. Creating a new report for a user
b. Adding a report required by a new federal law
c. Including annual updates to payroll and tax percentages
d. Including quarterly changes in insurance reporting required by law
A
26. Projects where management has a choice in implementing them are called ____ projects.
a. discretionary
b. nondiscretionary
c. appended
d. concatenated
B
27. Projects where management has no choice in implementing them are called ____ projects.
a. discretionary
b. nondiscretionary
c. appended
d. concatenated
A
28. A systems analyst conducts a(n) ____ investigation to study the systems request and recommend specific action.
a. preliminary
b. appendix
c. systems
d. transitional
B
29. A popular technique for investigating causes and effects is called a ____ diagram, which is an analysis tool that represents the possible causes of a problem as a graphical outline.
a. wishbone c. jawbone
b. fishbone d. crossbones
B
30. When using a ____ diagram to investigate causes of a problem, an analyst first states the problem and then draws a main bone with sub-bones that represent possible causes of the problem.
a. wishbone c. jawbone
b. fishbone d. crossbones
C
31. To avoid the problem of project creep, ____.
a. define project scope as vaguely as possible
b. leave project scope undefined
c. define project scope as clearly as possible
d. expand the focus beyond the problem at hand
C
32. Determining the project ____ means to define the boundaries, or extent, of a project — being as specific as possible.
a. index c. scope
b. matrix d. estimation
B
33. Projects with very general scope definitions are at risk of expanding gradually, without specific authorization, in a process called project ____.
a. dilation c. expansion
b. creep d. drift
B
34. A(n) ____ is a requirement or condition that a system must satisfy or an outcome that a system must achieve.
a. condition c. impediment
b. constraint d. obstacle
B
35. The primary method of obtaining information during the preliminary investigation is to ____.
a. analyze organization charts
b. conduct interviews
c. review documentation
d. observe operations
A
36. In sequence, the interviewing process involves a series of steps: ____, conduct the interview, document the interview, and evaluate the interview.
a. determine the people to interview, establish objectives for the interview, develop interview questions, prepare for the interview
b. establish objectives for the interview, develop interview questions, prepare for the interview, determine the people to interview
c. develop interview questions, prepare for the interview, determine the people to interview, establish objectives for the interview
d. prepare for the interview, determine the people to interview, establish objectives for the interview, develop interview questions
C
37. A survey is ____, generally takes less time, and can involve a broad cross-section of people.
a. more flexible than a series of interviews, and it is less expensive
b. more flexible than a series of interviews, but it is more expensive
c. not as flexible as a series of interviews, but it is less expensive
d. not as flexible as a series of interviews, and it is more expensive
D
38. A(n) _____, sometimes called a(n) _____, is another problem-solving tool often used by an analyst to look for a correlation between two variables..
a. Gantt chart, work breakdown structure
b. Fishbone diagram, Ishikawa diagram
c. Pareto chart, vertical bar graph
d. XY chart, scatter diagram
A
39. In a preliminary investigation report, the ____ contain(s) a brief description of the system, the name of the person or group performing the investigation, and the name of the person or group who initiated the investigation.
a. introduction
b. systems request summary
c. expected benefits
d. time and costs estimates
D
40. In the preliminary investigation report, the ____ section contains the results of the preliminary investigation, including a description of the project’s scope, constraints, and feasibility.
a. appendix c. case for action
b. introduction d. findings

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