Technology by organizations
Use of technology has also threatened the consumer privacy especially while dealing with organizations or businesses and has also resulted to unethical behaviors by the businesses. In a normal and ethical case, any information regarding a transaction between the consumer and a business should be availed to both parties and no third party should have access to it. However, with the improvement in technology which is used by most organizations, this does not always happen and instead a customer’s information can later be tracked down or even “sold out”.
While business ought to claim some level of privacy while dealing with the customer, the customer have the rights of ensuring that businesses do not use their information in any manner as they may desire. While a customer is made to believe that any transaction he or she undertakes with a business entity is safe, this is not always the case as most businesses collate the information with an aim of obtaining the profile of the customer while others sell such information to outsiders.
This practice is unethical and it has been accelerated through the use of technology. This kind of unethical behavior is usually practiced by businesses employing e-commerce. Business ethics demands
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Organizations which have resulted to use of computers store important data concerning their employees in the computer systems thus making the employees vulnerable to malicious people who may gain access to their private information. Some employees in the organization for malicious means may acquire data of their fellow employees aimed at ruining them or even their careers. Cases collusion amongst some employees in organizations to obtain vital information regarding other employees has been reported in areas where information technology is used.
However such cases are difficult to track their origin especially because it is carried out using computers and other technological devices. The privacy of directors is also threatened in businesses which employ technology in its operations. Workplace monitoring has been a real privacy issue raising questions of ethical practices in businesses. Implementation or use of technology in organizations has thus led to an increase in cases of unethical business practices (Jin, Drozdenko & Bassett, 2007). Use of technology in organizations has led to increased cases of fraud and misappropriations of funds.
While using information technologies, vital information regarding the financial status of an organization is availed to most people in the organization via the networks installed. Such information is subject to manipulation by some employees or even outsiders from the company thus increasing risks for a company. Employees may also collude with outsiders leading to major losses on an entity. Use of technology thus reduces the privacy of the financial information or records thus reducing the privacy of an entity and instead exposes it to fraudulent activities.
It is easier to manipulate data stored in computers unlike data which is stored on hard copy or paper work. Unethical behaviors pertaining to frauds have been on the increase especially in areas where computers are used. Also, tracking any manipulations in the figures may be difficult while using a computer unlike on paper work. Despite the arguments that use of technology have led to a degradation of ethical behavior and practices in a business which hinders privacy, on the contrary use of technology have enhance privacy as well as business ethics.
In the earlier years before businesses could use information technology in their operations, much of the work was being carried out manually and stored in paper work. Maintaining privacy especially where data is stored in hard copy is difficult unlike where data is stored in soft copy in machines like computers. Also, the threat of data mining is minimal especially because of the introduction of security programs which ensure that data is well protected and that privacy is maintained.
As such, use of technology by organizations has not led to degradation of business ethics but instead it has led to improvement of the same as workers are more keen to uphold ethics since failure to ensure business ethics may lead to negative impacts of not only the company but also of the workers (Cardinali, 1995). Use of technology by organizations has created new opportunities for workers to learn and advance their careers thus increasing their motivation and creativity.
One of the best ways of ensuring employees’ loyalty is by providing opportunities to learn and improve or advance their careers. Loyal workers usually protect their companies jealously from the competitors and they also safeguard their customers’ information and interests. This in turn calls for implementation of strict business ethics thus enhancing ethics in an organization. As such, technology use has led to an increase or improvement in business ethics as well as safeguarding of an organization’s privacy and interests (Beauchamp & Arnold, 2008).