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The company Wal-Mart

Quality service must be assured in every Wal-Mart store. The company must set standard protocols for an employee to perform their job in an objective manner. Perhaps, Wal-Mart is not even considering such yet they have quality assurance with the products that they sell. So, why not imply quality assurance with regards to employee-customer relationships? Wal-Mart is like the “McDonald’s” of department stores because their customer satisfaction and quality service are overlooked and not given proper attention by its company executives.

For the employees to perform their job well, the company executives should not hire them simply for the sake of having personnel at their prominent department store. What has happened to the quality at Wal-Mart? I know many people who share my feelings about the way Wal-Mart has become, and many of us are considering paying a little more elsewhere to get the service and quality that we prefer. Furthermore, their idea of “merchandising” has increasingly gotten so cheap and sloppy. How do they control their inventory? Now their inventory approach would be confidential and unpredictable, after all it is Wal-Mart, not Nordstrom’s.

The apathy at Wal-Mart is not proper. You are then left to “fend for yourself” at the “baggage carousel” and hope that you retrieved all your bags, as the next order is already hot on your heels. With this in mind, some customer would rather shop on Wal-Mart online. This gives the customers a convenient way of shopping with the use of the internet. It is practical for some people who spent most of their time at home. One simply can browse through the variety of products by choosing a category. For customers, this is a hassle-free and not time consuming at all.

The customer spares himself from some obnoxious employees that cannot attend to you whenever you need assistance to find a certain product. Yet this is not a solution to the demands of customers.

References:

1. Wal-Mart 2006 Annual Report, 2006 2. “The Wal-Mart Timeline. ” Wal-Mart (published on walmartfacts. com), July 24, 2006. 3. Ranade, Sudhanshu, “Satellite adds speed to Wal-Mart. ” The Hindu Business Line, July 17, 2005 4. Longo, Donald, “Wal-Mart hands CEO crown to Glass – David Glass. ” Discount Store News, February 15, 1988 5. Staff Writer.

“Wal-Mart tests similar hypermarkets – Hypermart USA, Wal-Mart SuperCenter. ” Discount Store News, March 28, 1988 6. Byrnes, Nanette; Eidam, Michael. “Toys ‘R’ Us: Beaten At Its Own Game. ” Business Week, March 29, 2004 7. Buerkle, Tom. “$10 Billion Gamble In U. K. Doubles Its International Business: Wal-Mart Takes Big Leap Into Europe. ” International Herald Tribune, June 15, 1999 8. “Neighborhood Markets. ” Wal-Mart (website), April 19, 2007. 9. Ortiz, John. “Can Kroger slow Wal-Mart? ” Deseret Morning News. October 26, 2005 10. www. lieffcabraser. com/wal-mart. html

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