The Project Manager and the Project Management Office 2
Problem solving involves a number of steps or strategies. Such steps or strategies usually begin with conducting brainstorming sessions so that burning issues can be identified. All parties to the problem are involved in this stage. From the brainstorming sessions, lists of both rational and emotional problems are derived. All parties are required to consent that the list tackles all the problems they may be having at a personal level.
Subsequently, only one problem, which can be ascertained as valuable in the organization, is selected. The entire problem solving team should give their input to this vital stage in the problem solving process. Brainstorming exercises should again be conducted to determine how significant the problem is to the company as well as how it is solvable.
Afterwards, a perfect state of the problem is described to determine how the situation will be when the problem is resolved. The problem is then defined by comparing the ideal situation with the current or actual situation. This step allows the problem solving team to figure out how the organization will potentially benefit if the problem is solved. On the other hand, the problem can also be defined in quantitative terms, or more precisely, by determining the gap between what is wanted and what is existing. An analysis of the problem to determine its core cause is then done. Again, brainstorming is done to examine the possible causes of the problem and most importantly, the root one. Once the core cause of the problem has been identified, the next step is solving the problem by eliminating the root caus. Concerted efforts of the entire team is required to ensure that members own the process (Atherden, 2004).
Careful thinking is used to guide the formation of the most promising solutions for the problem. Solutions are determined in order to solve the problem permanently. The problem is then presented to the necessary authorities so that it can be implemented. The problem solving team must make a plan for cyclic re-examination of the situation to guarantee that the problem stays solved.
If I were a project manager and a problem arose between virtual team members, my problem solving approach will not change because this is an effective method of solving problem. The approach is logical because a group of people, as opposed to one person, undertakes problem-solving.
Atherden, C. (2004). Can do problem-solving: Teacher’s book, Page 2. Cheltenham, Gloucestershire : Nelson Thornes.