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Week 11 – Organizational Change and Business Process Re-Engineering

What does BPR stand for?
Business Process Reengineering
What does OPM3 stand for?
Organizational Project Management Maturity Model
What is OPM3 used to assess?
The company’s level of skills and ability to implement an ERP system successfully.
What are the three steps of OPM3?
Knowledge, Assessment and Improvement
What radical changes are a consequence of ERP implementation?
Changes in procedures, processes and job functions.
What are the two key areas to consider to ensure organizational commitment?
> A well defined communication plan


What is Change Management?
The process of developing a planned approach to change in an organization
What is the objective of Change Management?
To maximize the collective benefits for all people involved in the change and to minimize the risk of failure.
What are the Benefits of OMP3?
>Helps organizations identify and deliver the right projects to advance their strategy.

>Improved project performance and return on investment

>Helps the organization align its strategy with the projects that sustain business success
Mitigates operating costs by keeping projects aligned to business strategy

What is a business process?
A set of logically related tasks performed to achieve a defined business outcome.
What is Business Process Re-engineering?
When a business dismanted existing processes into individual activities and puts them back together in a new set of business flows.
What does BPM stand for?
Business Process Management
What is BPM?
A management discipline that treats proesses as assets that directly contribute to enterprise performance by driving operational excellence and business process agility.
What is the main difference between BPR and BPM?
BPR aims at eliminating human intervention and automating processes, while BPM understands the dependencies and interactions among people and aims to make incremental improvements in processes.
What does successful BPM implementation require?
It requires Human Intensive Processes and System Intensive Processes to be separated.
What are some of the benefits of implementing BPM?
>Aid in facilitating communication and synchronization, resulting in high productivity
>Employees become more efficient
>Helps to cut costs
>Improved workflow results in better quality products.
What are the major features of BPM?
PRocess modeling and simulation, systems integration, user interaction and collaboration, process execution and monitoring.
What are the four R’s of a process?
Roles, Relationships, Rules and Routing.

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