In various fields of work, it is imperative to work in a team structure. Working efficiently is very often a result of good team-work, which means leveraging on the skills of the members of the team effectively. If one has to work in a team, conflict with co-workers is often unavoidable. While difference of opinion is often healthy and sometimes even necessary, it is often the very basis for conflict. This results in decreased productivity of the team. Additionally, it gives rise to low morale and induces stress among the team members.
It becomes imperative to find a resolution to such conflicts and a way to deal with such situations. In this essay we would be exploring various met...
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...hods of resolution of conflicts between co-workers. In attempting to resolve any issue, one needs to have an idea of the root cause behind it. It is important to be aware of certain facts that underline a typical conflict situation in a work environment. What makes a team and why is a team necessary? A team is necessary because different individuals have different skills and competencies and a team is just a strategy to bring it all together.
So long as this objective of team formation is kept in mind, one can embark on the path of team formation. If one designs a team of people with similar skills, attitude and background, one may have sowed the seed for conflict since each will have more reason to compete against the other. So improper team formation is sometimes a root cause of conflict and paying a little attention at the very onset of a team formation can avoid a lot of conflicts down the line.
Further, once a team has been formed it is important to distribute responsibilities where each member can utilize their core competencies. Distribution of responsibilities should also been one with each team member’s personality in mind. For example, a person with a strong independent streak who cannot get along well with people could be given work where too much interaction with people is not required. At the same time, the responsibility should be such that the individual gets an opportunity to work on such skills that he lacks.
To continue with the example, after working on certain number of projects the above individual should be ready to be given responsibility that requires people interaction. Another reason for conflict is intercultural differences. The reason for conflicts in a team due to different cultural background of the team members is often due to inadequate communication between the team members. Another reason for intercultural differences is difference in work ethics and work culture between team members. In such situations, importance should be given to the above factors to alleviate conflict.
Here should be communication workshops among the team members. Such workshops not only help in better communication but also facilitate building of trust among the members which is one of the basic requirements of conflict resolution and avoidance. Before getting down to conflict resolution, one may want to reflect upon the fact that a certain amount of conflict is often healthy and interesting. However, conflicts do not often remain healthy and resolution becomes imperative. I believe in resolving a conflict one needs to keep in mind three things.