logo image

Performance management Essay

Firm have different ways of evaluating the performance of their employees. In the business world of today, there are different forms of evaluating performance. In this write up, we are going to discuss a performance evaluation system for frontline employees such as the sales representative and customer service representative of a jewelry retail store. Companies are more interested in evaluating the work performance of their employee in order to gain either cost advantage or product differentiation.

However, under this scenario it is more likely that the jewelry retail store is more interested in gaining cost advantage. Here I have created three evaluation structures for the forefront employees, which include Competence, Motivation and Work-Related Attitudes. Competence: This is the extent to which an employee like the sales representative posses the information, skills and abilities their work requires. Here the company can evaluate the performance of these employees by the level of skills and abilities their job entails.

The frontline employee job performance can be measured by their competence in carrying out their jobs requirement and in addition to the information that each employee posses in carrying out their job obligations. Motivation: This refers to that level where employees are willing to exert the

Need essay sample on "Performance management"? We will write a custom essay sample specifically for you for only $ 13.90/page

necessary effort to perform their jobs well. Performance can be evaluated through motivation that employees posses to execute the jobs obligation. On the part of the frontline employee of the jewelry store motivation can be an employee who has a good work habits.

Work-Related Attitudes: This refers to the extent to which employees are satisfied with their jobs, committed to their employer and act as good organizational employees. When employees enjoy their work it could mean that they believe that the pay they receive is fair, commitment refers to identifying with their work and are loyal to it and good organizational employee means involving in behaviors that help the jewelry store achieve its goals. These behaviors are not usually specified in the work descriptions.

These frontline employees engage in these behaviors because they just want to or enjoy it. In conclusion, the three structures mentioned above, relate to the frontline employees of the jewelry retail store. This could be used to evaluate their jobs performance. Reference: Huselid, M. A. , Jackson, S. E. , and Schuler, R. S. , (1997). Technical and strategic human resource management effectiveness as determinants of firm performance. Academy of Management Journal, 40 (1), 171-188.

Can’t wait to take that assignment burden offyour shoulders?

Let us know what it is and we will show you how it can be done!
Sorry, but copying text is forbidden on this website. If you need this or any other sample, please register

Already on Businessays? Login here

No, thanks. I prefer suffering on my own
Sorry, but copying text is forbidden on this website. If you need this or any other sample register now and get a free access to all papers, carefully proofread and edited by our experts.
Sign in / Sign up
No, thanks. I prefer suffering on my own
Not quite the topic you need?
We would be happy to write it
Join and witness the magic
Service Open At All Times
Complete Buyer Protection
Plagiarism-Free Writing

Emily from Businessays

Hi there, would you like to get such a paper? How about receiving a customized one? Check it out https://goo.gl/chNgQy

We use cookies to give you the best experience possible. By continuing we’ll assume you’re on board with our cookie policy